IT Maintenance Technician - Associate at Plateau Software Inc

Daleville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware maintenance, Software updates, Network access support, Ticketing system management, Helpdesk support, IT equipment issuance, System convergence, RAM upgrades, Hard drive replacement, Connectivity troubleshooting

Industry

Software Development

Description

Description Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau. Plateau Group is seeking an entry level IT associate to join our team. A Security + certification is required for the position. Duties: Support student onboarding by validating student network access Ensure all requirements are met by the student while in processing to allow for network access Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues Troubleshooting student devices when faults are encountered Document all faults encountered and remediation of faults Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller Issue IT equipment to student classes and train the class on proper usage Patch and keep machines updated with the most up-to-date patches Other duties as assigned Requirements To get started, you must have: - Security + certification - Be a high school graduate - Be able to obtain a SECRET clearance If you do not possess a DOD SECRET clearance, our team has a contingent process to get your career started. You must have an interim SECRET clearance prior to start date. Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EOE Statement: Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Responsibilities

The IT Maintenance Technician will provide direct physical and logical support for student IT devices, including hardware repairs and software updates. They are also responsible for managing the ticketing system, monitoring helpdesk phones, and ensuring students have proper network access.