SKILLS & EXPERIENCE

• 3+ years technical experience gained in a support environment, ideally in an MSP (Managed Service Provider) or similar
• Industry recognized professional technical qualifications and certifications
• Proven record of accomplishment in support methodologies, e.g. ITIL
• Sound problem analysis skills and an ability to manage and deliver under pressure
• In-depth knowledge of the full Microsoft stack including Microsoft365
• Knowledge of supporting Remote / Virtual Desktop environments (desirable)
• Microsoft Active Directory, Group Policy & Exchange administration
• Windows Server Admin from 2012 to latest Microsoft Server Operating Systems
• Knowledge of networking and firewalls
• Working knowledge of Azure, VMware ESXi & vSphere from 6.0 to current (desirable)
• Practical knowledge of Windows Server, Windows Client, Linux, and Active Directory
• Practical knowledge of VMware Infrastructure
• Working knowledge of Microsoft Exchange
• Experience designing, installing, configuring, and maintaining all types of servers, storage, and network hardware
• Experience of IaaS & cloud environments and deployments

• Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, Microsoft desktop applications and networking
• Installation and configuration of servers (physical and virtual), firewalls, desktops, laptops, and infrastructure hardware
• Multi-tasking various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
• Interaction with project teams to facilitate new systems and upgrades
• Support pre-sales and Service Delivery Managers
• Work on internal and customer projects
• Be part of the on-call rota when required
• Apply information security in accordance with the established team policies, procedures, and work instructions
• Adhere to all applicable compliance framework disciplines
• Foster strong working relationships with Calligo’s customers
• Provide customers professional and timely feedback / information
• Clear, effective communication to customers and colleagues
• Ownership and management of Service Tickets to which they have been assigned
• Provide reporting as required to line manager
• Create and maintain documentation
• Support and knowledge share with other members of the team