IT Management Specialist at TekSynap

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, IT Benchmarking, Data Analysis, Microsoft Project, ITIL, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Telecommunications, Network Infrastructure, Logistics Management, Vendor Negotiation, System Performance, Troubleshooting

Industry

IT Services and IT Consulting

Description

Responsibilities & Qualifications RESPONSIBILITIES Provide comprehensive project management support to an Information Technology (IT) organization implementing and sustaining a robust IT benchmarking capability. Identify critical project tasks, manage meeting schedules, track suspense dates for action items, and prepare executive-level presentations and reports for senior J6 leadership. Conduct IT benchmarking pre-assessment activities, including customer interviews, evaluation of pre-assessment questionnaires, and development of follow-up questions to support site visit interviews. Provide on-site Benchmarking Assessment support, documenting comments, feedback, and observations during subject matter expert interviews, and generating comprehensive out-brief presentations for senior leadership. Analyze and compile assessment data to develop final reports, including detailed observations, actionable recommendations, and alternatives for implementing best practices. Track and report the status of assigned actions related to both best practice adoption and IT service improvement initiatives. Develop, maintain, and deliver IT benchmarking standard operating procedures (SOPs), processes, templates, examples, checklists, tools, and policies to enhance and sustain the IT benchmarking program. Plan, engineer, and oversee the installation of new IT infrastructure including wiring, fiber optics, and wireless network systems. Provide ongoing maintenance and management support to ensure optimal system performance and minimal downtime through proactive monitoring, troubleshooting, and system upgrades. Deliver IT cabling services and telecommunications infrastructure enhancements, including requirements for outside plant work and compliance with industry standards. Install, configure, and maintain physical network infrastructure components such as cables, devices, and supporting hardware. Oversee inventory, logistics, and material management to ensure efficient flow of IT and telecommunications products and materials. Manage warehouse operations to maximize storage efficiency, enforce safety standards, and maintain an organized work environment. Coordinate transportation and distribution, including planning inbound and outbound shipments, optimizing delivery routes, and ensuring timely product delivery. Negotiate with carriers and vendors to secure favorable terms while maintaining cost efficiency and high-quality service levels. REQUIRED QUALIFICATIONS Clearance: Must possess IT-III Non-Sensitive security clearance or Tier 1 (T1) at time of proposal submission. Certifications: Must possess IT Infrastructure Library (ITIL) v3 (V3) certification Experience: Minimum of two (2) years of practical industry, government, and/or consulting experience in information technology management. Demonstrated IT project management experience using Microsoft Project and other project management tools. Proven knowledge and experience managing IT services and strategies across enterprise environments. Experience conducting IT benchmarking and implementing best practices for continuous improvement. Proficiency in Microsoft Excel, Access, Word, PowerPoint, and SharePoint for data analysis, documentation, and reporting. Demonstrated experience applying ITIL framework principles. Overview We are seeking an IT Management Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Locations: Richmond, VA Type of environment: Office Noise level: Medium Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Up to 25% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen No Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

Responsibilities

The IT Management Specialist will provide project management support for IT benchmarking capabilities and conduct assessments through interviews and data analysis. They will also oversee the installation and maintenance of IT infrastructure and manage logistics for telecommunications products.