JOB DESCRIPTION

Information Technology Reports To CTO

JOB SUMMARY

The IT Manager serves as a technical leader, process evangelist, and people manager for a cross-functional team delivering multi-platform solutions. This role combines product ownership, agile facilitation, and DevOps governance to drive secure, high-quality releases while adhering to ISO/SOC2 standards.

SKILLS

• 5+ years in IT leadership managing agile teams (QA, developers, architects) in multi-platform environments.
• Technical proficiency in DevOps tools (Jenkins, Gearset, Azure Devops, GitHub Actions), Salesforce, and CI/CD pipelines.
• Security-first mindset with experience implementing ISO 27001/SOC2 controls.
• Exceptional communication for bridging technical and non-technical stakeholders.

QUALIFICATIONS

• Certifications: CISSP, PMP, or ITIL for governance frameworks.
• Salesforce architecture knowledge (Platform Developer I/II, Certified Architect).
• Deep Agile expertise with certifications (CSM, SAFe) and hands-on Scrum/Kanban implementation.

STAKEHOLDER ACCOUNTABILITY

• Report progress and risks to executives using metrics (velocity, defect rates, compliance gaps).
• Negotiate scope and timelines with business units while safeguarding technical integrity.
• Escalate impediments requiring leadership intervention (e.g., budget, cross-departmental conflicts).