Job Description:
Join AXA Partners as the IT Manager and lead our Help Desk team to ensure seamless IT operations across the region. Be a key player in implementing strategic initiatives while providing exceptional support to users 24/7!

• Lead and manage the Help Desk team, ensuring prompt resolution of user issues while setting performance targets and fostering team development.
• Oversee service desk operations to ensure all issues and requests are logged, tracked, and resolved according to service level agreements (SLAs).
• Collaborate closely with the Global IT Operations team to align local support with global initiatives and facilitate effective communication between teams.
• Provide high-level technical guidance and serve as the escalation point for complex issues requiring coordination with global networking and server operations.
• Handle high-priority incidents, conduct post-incident reviews, and implement improvements to minimize future disruptions.
• Participate in strategic IT initiatives, aligning Help Desk operations with global IT strategies and contributing to broader business objectives.
• Maintain accurate documentation of processes and generate reports on Help Desk performance for leadership review.
• Ensure compliance with IT policies and cybersecurity protocols while implementing security best practices across networks and servers.