East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.
In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.
Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We employ around 400 employees and have more than 1,800 volunteers across the organisation, including 51 shops and a Retail Distribution Centre.

• Milton (Cambridge) with travel to Ipswich and Norwich on regular basis
• Full & Part time will be considered with hybrid working opportunities
• Permanent Contract
• Salary: £48,000 - £50,000 FTE per annum, experience dependent

COMPREHENSIVE RANGE OF BENEFITS:

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests & Cycle to work scheme
  We’re seeking an experienced and proactive IT Manager to oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support.
  As our IT Manager, you’ll lead the strategic development and day-to-day management of our IT infrastructure. You’ll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready.
  We’re looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. You’ll be proactive, solutions-focused, and passionate about using technology to make a difference.

DIVERSITY STATEMENT:

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

• Overseeing the IT support contract with the managed service provider, requiring all service level agreements (SLAs) are met.
• Accountability for meeting the IT needs of internal stakeholders and act as key liaison between IT and internal departments, fostering a culture of accountability and service excellence.
• Supporting the development and implementation of the charity’s IT strategy.
• Ensure compliance with data protection policies and IT-related regulations.
• Identify service delivery gaps and implement strategies for improvement.
• Communicating SLA performance to senior management for continuous improvement
• Ensuring new systems and applications are effectively implemented