Salary:£48,000 - £50,000 FTE, per annum
Location:Milton Hospice - CB24 6AB
Hours:Full or Part Time Considered
This is a permanent, full time vacancy

THE VACANCY

• Milton (Cambridge) with travel to Ipswich and Norwich on regular basis
• Full & Part time will be considered with hybrid working opportunities
• Salary: £48,000 - £50,000 FTE per annum, experience dependent
  We’re seeking an experienced and proactive IT Manager to oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support.
  As our IT Manager, you’ll lead the strategic development and day-to-day management of our IT infrastructure. You’ll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready.
  We’re looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. You’ll be proactive, solutions-focused, and passionate about using technology to make a difference.

DIVERSITY STATEMENT

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

• Overseeing the IT support contract with the managed service provider, requiring all service level agreements (SLAs) are met.
• Accountability for meeting the IT needs of internal stakeholders and act as key liaison between IT and internal departments, fostering a culture of accountability and service excellence.
• Supporting the development and implementation of the charity’s IT strategy.
• Ensure compliance with data protection policies and IT-related regulations.
• Identify service delivery gaps and implement strategies for improvement.
• Communicating SLA performance to senior management for continuous improvement
• Ensuring new systems and applications are effectively implemented