IT Manager - Emirates Wolgan Valley, A Ritz-Carlton Lodge at Courtyard by Marriott Harlingen

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Hospitality Management, Project Management, Vendor Management, Negotiation Skills, Team Leadership, Operational Support, Technology Implementation, Training, Communication, Budget Management, Problem Solving, Disaster Recovery, Talent Acquisition, IT Inventory Management, Customer Relations

Industry

Hospitality

Description

HOTEL DESCRIPTION Emirates Wolgan Valley, a Ritz Carlton Lodge, is a luxury conservation retreat set within the World Heritage–listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury resorts, it was designed to protect and enhance the surrounding natural environment. The property features 40 freestanding one , two , and three bedroom lodges—each with a private indoor/outdoor pool, veranda, living area, and fireplace—alongside a central homestead. Guests enjoy a full suite of amenities including all day dining, two specialty restaurants, a bar, an 81 sqm meeting room, swimming pool, fitness center, tennis courts, kids club, and The Ritz Carlton Spa. Located approximately 190 kilometers from Sydney, the resort is accessible via a three hour drive or a 45 minute helicopter transfer. The lodge is scheduled to open in Q3 2026. JOB SUMMARY Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market. CANDIDATE PROFILE Education and Experience • Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role. OR • Bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills. CORE WORK ACTIVITIES General • Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy. • Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results. • Monitors assigned company owned and managed offices to verify IT operations are running effectively. • Meets with direct manager to provide updates on IT activities and business plans. • Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution. • Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners. People • Owns IT vendor relationship for properties in scope. • Participates in the Talent Acquisition process according to company procedures. • Verifies induction program for new associates or associates transferring to new role is effective. • Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave. • Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates. • Verifies effective communication, training, and execution of all talent development programs and related initiatives. • Develops a personal management style that is intended to bring positive results from Associates. • Builds and maintains positive and effective relations with direct team members. Product • Strives to remain informed on the most up to date knowledge regarding vendor activities. • Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city. • Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation. • Where assigned, documents technology pilot scope and objectives with business partners. Process • Maintains IT inventory for the assigned properties/offices in cluster. • Manages cluster IT Agreements for assigned properties. • Verifies cluster associates are treated appropriately and in alignment with local operational practices. • Verifies the execution and tracking of rollouts on a timely basis. • Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely. • Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements. • Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness. • Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community. • Implements cluster IT policies and procedures as received by regional IT. • Attends IT Education Calls. • Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office. • Completes other reasonable duties as requested by leadership. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The IT Manager leads and operates the IT discipline for the hotel, managing a team and overseeing day-to-day IT operations. They are responsible for vendor management, technology implementation, and ensuring effective communication with property management.