The IT Manager is responsible and accountable for the smooth and secure operation of all IT systems, infrastructure, and services across the school. This includes strategic planning, team leadership, systems oversight, and the implementation of new technologies to support the school’s teaching, learning, and administrative objectives. The successful candidate will bring a mix of technical expertise, leadership skills, and a proactive approach to managing a fast-paced, multi-user environment.

ESSENTIAL SKILLS:

• Proven experience as an IT Manager or in a senior IT support role.
• Strong knowledge of Windows Server (2016/2019), Active Directory, Group Policy, and Windows 10/11.
• Hands-on experience with DNS, DHCP, Exchange Online, and network protocols.
• Competence in VMware ESXi, Veeam backup solutions, and firewall configurations.
• Administration of Google Workspace (G Suite), Chromebooks, and Microsoft 365 (Teams, SharePoint).
• Experience managing 1st to 3rd line support operations.
• Strong understanding of IT security and safeguarding responsibilities.

DESIRABLE SKILLS:

• Experience in the education sector.
• Knowledge of school MIS systems.
• Microsoft or ITIL certifications.
• Familiarity with SCCM, VLANs, VOIP, mobile device management, and data governance.

Duties include the following:

• Oversee the school’s IT infrastructure and systems, which is outsourced.
• Define and implement IT policies, procedures, and best practices.
• Monitor and troubleshoot system performance, ensuring high availability.
• Manage and mentor IT support staff, assigning duties and overseeing performance.
• Liaise with school staff, leadership, and third parties to deliver IT solutions.
• Ensure the security of data, systems, and network infrastructure.
• Plan and execute IT projects aligned with the school’s long-term strategy.
• Procure and manage software licenses, hardware assets, and IT contracts.
• Provide training to staff and support their use of school systems.
• Respond effectively to incidents and system outages.