JOB OVERVIEW

Greenfield International School is seeking an experienced IT Manager to join their school.
The IT Manager reports to the Principal and the Operations Manager and is responsible for supporting the IT services and support team.

KEY ACCOUNTABILITIES:

• To provide direct, one on one support to quickly identify and resolve computer user problems.
• Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such issues to restore service as quickly as possible.
• Manages and priorities support calls and tickets and responds in timely manner to requests.
• Maintains contacts with end users to ensure issues are resolved.
• Installs, tests, modifies and maintains a full range of software, hardware, application products.
• Updates records of maintenance or changes to assets to maintain accurate inventory lists.
• Monitor trends and the reoccurrence of computer user problems; troubleshoot and investigates the cause of system/application problem(s).
• Full spectrum of Directory Resource Administration (ADDS) activities such as; creating/terminating users/computers accounts, adding/removing users/groups membership and file permissions, file recoveries, application software installation and upgrades, troubleshooting communication tools (Outlook, Skype for Business).
• Managing iOS Devices and iOS Server.
• Managing IT Equipment including laptop trollies, IT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.

Please refer the Job description for details