OVERALL SUMMARY:

Under the direction of the Director of Information Technology, the IT Manager is responsible for support and security of the IT infrastructure and technology operations for the Organization. This hands-on role includes support, implementation, documentation, training, and assisting in technology projects at all levels. The ideal candidate brings a broad scope of skills and thrives in an environment where they can apply creative thinking and problem solving to a wide variety of challenges.

ESSENTIAL REQUIREMENTS:

• Proven experience as hands-on IT support over a broad range of technology.
• Ability to independently identify and address issues.
• Strong understanding of Entra/Active Directory, Microsoft 365 ecosystem.
• Intune/Apple Business Manager experience.
• Cybersecurity training and knowledge of best practices.
• Server virtualization environments.
• PBX and hosted phone solutions.
• MFA deployments.
• A/V conference systems.
• Network infrastructure (Firewalls, Switches, Wi-Fi).
• Salesforce implementation experience preferred.

PREFERRED EXPERIENCE:

• iMis database experience a strong plus.
• Non-profit or Membership Organization experience preferred.
• Knowledge of SQL reporting and performance tuning.

• Serve as on-prem technology support engineer. Provide hardware / software support and training for staff throughout the Organization focusing on employee functional independence.
• Work directly with departments to analyze and understand requirements, providing technology and support solutions to meet needs.
• Lead collaborative sessions with cross-departmental teams.
• Manage technology operations and ensure reliable service levels according to established goals.
• Assist in developing and documenting IT system policies and procedures. * Work with IT vendors and MSP to improve capabilities of technical environment.
• Assist in developing upgrades and system configurations following Organization technology roadmap, new configurations or new systems.
• Strong written and verbal communication skills, especially in communicating complex IT concepts to all levels of end user staff.