Company: Heaven Media Ltd
Location: Office (PE28 3BQ) min. 2 days per week, remainder from home
Contract: Full-time, Permanent
Days/Hours: Mon-Fri 9:00 – 17:30
Salary: £28,000 per annum

• Provide technical support to internal users via ticketing system, calls, and on-site.
• Manages the complete software lifecycle, from assessing needs and sourcing to configuration, security, upgrades and renewals.
• Identify and implement AI solutions to improve productivity, reduce costs, and enhance customer experience. Ensure responsible use of AI with a strong focus on data ethics, security, and bias mitigation.
• Configure, install, and maintain IT equipment and user accounts (Windows, Office 365, etc.)
• Manage the end-to-end hardware lifecycle from procurement, shipping, tracking and maintenance.
• Support onboarding/offboarding processes, including IT asset setup and recovery.
• Responsible for ensuring the security, performance, maintenance, and continuity of IT infrastructure.
• Document and escalate incidents where necessary, including potential cyber security threats or breaches, following established protocols.
• Maintain IT risk management, storage, archive, recovery, and backup strategies.
• Assist with system updates, backups, and routine maintenance.
• Contribute to internal IT projects and process improvements.
• To undertake any other duties of a similar level and responsibility as may be required.
• To support and participate in the formulation of standards and procedures for quality management and users’ expectations.
• To attend such training/personal development courses as may be considered necessary.