IT Manager at HEICO Corporation

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Management, ERP Systems, Technical Support, Cyber-Security, Microsoft Server, Microsoft Windows, Office365 Administration, TCP/IP, Ethernet, Wireless Networks, Root Cause Analysis, Problem-Solving, Team Cooperation, User Account Management, Hardware Installation, Software Configuration

Industry

Defense and Space Manufacturing

Description

POSITION: LOCATION: IT Manager Chatsworth, CASHIFT: Day (6:00 am – 4:30 pm; Monday thru Thursday) Qualifications ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manage the IT Department, which consists of 2 IT Support Specialists. • Maintain ERP/MRP system and support team members with the application(s). o Identify departmental process improvements utilizing the ERP system. o Train departments on ERP and various system functions as needed. o Manage customization projects with direction from the IT Director. • Maintaining various software/hardware systems that fall under the IT Infrastructure not listed (Servers, Phones, Emails, Cameras, Door Access Controls, etc.). • Perform daily and monthly reviews of the IT systems (following a checklist of activities). • Maintain backup systems with quarterly restore tests. • Establish and maintain user accounts, profiles, file sharing, access privileges and security. • Advanced knowledge in deploying new hardware, software, and various IT systems/resources. • Provide technical support to users for hardware, software, and connectivity issues (Internet, network, email, VOIP phones, printers, etc.). • Respond to out-of-band tasks both during regular hours and on-call. • Assist in maintaining computerized production floor equipment. • Maintain contact with system vendors to achieve maximum operation and utilization. • Installation, repair, and wiring of computer equipment and networks as needed. • Installs, upgrades, and configures workstations, laptops, network printing, directory structures, rights, security, software and file services. • Other duties as assigned. EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE: • A 4-year technical bachelor’s degree in information technology, Computer Science or Engineering required. Equivalent experience may be accepted. • General Technical knowledge should include the following: Microsoft Server, Microsoft Windows, Microsoft Office Products, Office365 administration, TCP/IP, Ethernet, Enterprise Endpoint Protection, Scripting, Wireless Networks, and Router Management. • Minimum of five years of hands-on technical support experience. Must be well-organized, flexible and able to work in a fast-paced, manufacturing environment. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, company policies, and procedure manuals. • Work must be performed at a high-quality level. Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail. • Cyber-Security “best practices” knowledge required. • Administration of approximately 250 Users. • Read/Write Fluently in English. • Cooperation with others in a team environment. • Monitor environmental conditions of all servers, infrastructure, and systems. • In Depth Knowledge/Troubleshoot Skills in Server and workstation Hardware and Software Systems. • Provide visibility of hardware/software/license capacity and consumption to management • Accurately maintain/update help-desk software to track incidents and resolutions. • Root Cause Analysis in response to all Incident, Ticket System, or Management requests. • Ability to coordinate issues with 3rd party hardware/software support when needed. • Sustained dependable attendance. • Self-motivated. Must be able to work independently and efficiently to meet deadlines with changing work methods to accomplish tasks. PHYSICAL DEMANDS / WORK ENVIRONMENT: • Regularly required to sit for long periods of time. • Regularly required to walk up and down stairs. • Regularly required to talk or hear. • Regular use of hands and tools. • Domestic business-related travel, valid driver’s license required • Regularly lift and/or move up to 20 pounds. • Occasionally required to lift and/or move up to 50 pounds. • Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. • Vision abilities include close vision, color vision and ability to adjust focus. • Noise level is usually moderate. • The work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments.

Responsibilities

The IT Manager will oversee the IT Department, manage ERP/MRP systems, and provide technical support to users. Responsibilities include maintaining IT infrastructure, performing system reviews, and managing user accounts and security.