IT Manager | InterContinental Halong Bay Resort at IHG Career

Hạ Long, Quảng Ninh Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Administration, Server Management, Cybersecurity, Microsoft 365 Administration, Hardware Troubleshooting, Software Troubleshooting, Database Management, Backup Management, Project Management, Vendor Management, Budgeting, Team Leadership, Opera PMS, Micros POS, IPTV Systems, Analytical Thinking

Industry

Hospitality

Description

Key Responsibilities 1. IT Operations Management Manage daily IT operations and ensure all systems function effectively. Monitor servers, networks, internet connectivity, and system performance. Ensure minimal downtime and quick recovery during system issues. Maintain IT infrastructure including: Computers and laptops Printers and scanners Telephones Wi-Fi systems CCTV systems Door lock systems TVs and AV equipment Conduct preventive maintenance for all IT equipment. 2. Technical Support Provide technical support to all departments and users. Troubleshoot hardware, software, and network issues. Ensure timely response and resolution of IT tickets. Support employee onboarding/offboarding: Email setup User account creation Access permissions Device allocation Conduct basic IT and cybersecurity training for employees. 3. Network & Infrastructure Maintain LAN/WAN networks and internet stability. Configure and manage routers, switches, firewalls, and access points. Monitor network security and bandwidth usage. Maintain server rooms and ensure proper backup power/environment conditions. Coordinate with internet and telecom providers. 4. Cybersecurity & Data Protection Ensure IT systems comply with security standards and company policies. Manage: Antivirus systems Firewalls Endpoint protection Access control Protect company data from unauthorized access and cyber threats. Conduct regular backups and disaster recovery testing. Monitor suspicious activities and security risks. 5. Systems Administration Manage and support operational systems such as: PMS (Opera or similar) POS systems HR systems Finance systems Email systems Microsoft 365 / Google Workspace Coordinate system upgrades, patches, and integrations. Liaise with vendors for troubleshooting and support. 6. IT Project Management Lead IT-related projects and implementations. Coordinate system upgrades and new technology rollouts. Prepare project plans, timelines, and budgets. Work closely with department heads to understand operational needs. Recommend technology improvements to increase efficiency. 7. Vendor & Asset Management Manage relationships with IT vendors and service providers. Maintain IT inventory and asset records. Track warranties, licenses, and maintenance contracts. Ensure cost-effective procurement of IT equipment and services. 8. Budget & Administration Prepare annual IT budget and monitor expenses. Control IT costs while maintaining operational standards. Submit monthly IT reports and recommendations. 9. Team Leadership Supervise and guide IT team members. Conduct performance evaluations and coaching sessions. Schedule team coverage and assign responsibilities. Promote teamwork and service-oriented support culture. Qualifications Education Bachelor’s degree in Information Technology, Computer Science, or related field. Experience Minimum 3–5 years of IT experience. Previous supervisory or managerial experience preferred. Hospitality industry experience is an advantage. Technical Skills Network administration Server management Cybersecurity and data protection Microsoft 365 administration Hardware and software troubleshooting Database and backup management Knowledge of hotel systems preferred: Opera PMS Micros POS IPTV systems Soft Skills Strong leadership and communication skills Problem-solving and analytical thinking Time management and organization Customer-focused mindset Ability to work under pressure Good coordination and project management skills

Responsibilities

The IT Manager oversees all technology operations, ensuring stable and secure systems to support business productivity. This includes managing infrastructure, cybersecurity, technical support, and leading the IT team.