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IT.Manager - IT.Operations at The Citco Group Limited
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Infrastructure Support, ITIL, Change Management, Problem Management, Customer Service, Analytical Skills, Interpersonal Communication, Compliance Management, Strategic Thinking, Organizational Skills, Cross-functional Collaboration, Presentation Skills

Industry

Financial Services

Description
About the Role:  The Local IT Manager is responsible for leading our LIT administrators to provide excellent customer service and responsible for resolving customer inquiries in a timely manner. The Local IT Team provides IT infrastructure support for all employees in the local office and within the region. The Local IT Manager is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisims. Working as part of the IT Operations group, this role interacts with multiple functions within the IT Operations group and with other groups within the wider IT team. In a day-to-day capacity, the Local IT Team Manager oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. The Local IT Manager is reponsible for ensuring defined metrics/benchmarks are met by staff and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.  This role reports into the SVP of End User Compute.
Responsibilities
Lead local IT administrators to provide infrastructure support and resolve customer inquiries for employees in the local office and region. Oversee day-to-day operations, ensure defined metrics are met, and contribute to the organizational support model.