IT Manager (IT Support) f/m/d at StepStone Group

Dusseldorf, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

130000.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Delivery, Helpdesk Operations, KPI Management, SLA Management, Stakeholder Management, Team Leadership, ITIL 4 Foundation, ITSM Tools, Workplace Projects, Conflict Resolution, Continuous Service Improvement, Vendor Coordination, User Satisfaction, German, English, Problem-Solving

Industry

Software Development

Description

Company Description Who we are At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in a fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. From our office in Düsseldorf, Germany, we support colleagues and stakeholders across the DACH region (Germany, Austria, Switzerland) and collaborate closely with global teams to ensure operational excellence and seamless IT service delivery. Join our team of 4,000+ employees and help us reshape the labour market as the world’s leading job-tech platform. Job Description The job at a glance Join our team and take ownership of IT service delivery across the DACH region. Working in the Corporate IT department, you will lead helpdesk operations, drive service excellence through KPI/SLA management, coordinate IT workplace projects, and act as a trusted IT partner for stakeholders. This role combines leadership, collaboration, and hands-on execution. We value thoughtful decision-making, strong communication, and a supportive leadership style just as much as technical expertise. With a pragmatic, mission-always-possible mindset, you will ensure high service quality, strong user satisfaction, and smooth collaboration between local and global teams. Your responsibilities Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement Act as primary IT liaison for regional stakeholders and coordinate closely with global teams and vendors Lead and mentor a local team of 5, fostering an inclusive, customer-focused service culture Plan and execute IT components of office moves and workplace projects, ensuring minimal business disruption Qualifications Your skills and qualifications Bachelor’s degree in IT, Computer Science or related field (or equivalent experience); ITIL 4 Foundation required, advanced ITIL or Service Management certifications desirable; PMP/PRINCE2 a plus Native or fluent German and fluent English (written and spoken); additional European language(s) advantageous Experience in IT service delivery/service management, including helpdesk and team coordination (around 5 years is ideal, but we value impact over exact timelines) Strong knowledge of ITIL processes, ITSM tools (e.g., Freshservice, Jira Service Management), KPI/SLA management, and workplace IT infrastructure Clear communicator with strong stakeholder management, problem-solving and conflict resolution skills; calm under pressure and comfortable working across cultures and time zones Additional Information For us as a community, it is important that you feel comfortable not only with us, but also outside of work. Because your job should enrich your life. That's why we offer you the following benefits, among others: Compensation & Development Fair basic salary with monthly commission plus additional monthly bonus Clear development path: Promotion to Senior Inside Sales Consultant after 12 months with corresponding performance Protection & Provision Company term life insurance – fully covered by Stepstone (after the probationary period) Company pension scheme – with personal advice from internal contacts Access to a 24/7 Employee Assistance Program (e.g., psychological counseling, coaching) Work-life balance & mobility 31 days of vacation + Christmas Eve and New Year's Eve free Volunteer Days – paid time off for your social commitment JobRad, discounted parking, Deutschlandticket or Jobticket to choose from Fitness, Leisure & Extras Free in-house gym Free barista bar directly in the office Bring your dog to the office – we also welcome four-legged friends Urban Sports Club membership at special rates Access to the Corporate Benefits Portal with numerous employee discounts Our commitment Equal opportunities are important to us. We believe that diversity, inclusion, and equal pay for equal work are critical to our success as a global company, so we aim to recruit, develop, and retain the best talent. We foster a respectful, supportive environment where different perspectives are valued and where leadership is defined not only by results, but also by collaboration, empathy, and integrity. We encourage applications from everyone — regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, or any other characteristic. Legal Entity: The Stepstone Group EMEA GmbH Compensation: EUR 80000 - EUR 130000 - yearly

Responsibilities

The role involves leading end-to-end IT service delivery and helpdesk operations across the DACH region, focusing on high-quality support and user satisfaction. Responsibilities include monitoring KPIs/SLAs, managing escalations, acting as the primary IT liaison for regional stakeholders, and leading/mentoring a local team of five.