About the role

This is a hands-on leadership role where you'll lead a team of two and take responsibility for IT Service Support nationally.

You'll manage the day-to-day delivery of IT services, support your team and work closely with people across the business to make sure they have the systems and support they need to do their jobs.

There's plenty of variety. One day you might be working with our CEO on a business initiative, the next helping someone on the factory floor resolve an issue that's holding up their work.

We're looking for someone who enjoys that environment, is comfortable getting involved and takes the initiative to improve things rather than waiting to be asked.

Your key responsibilities will include:

• Leading and developing a team of two, ensuring they have the support and direction to do their jobs well.
• Managing IT Service Support nationally, including ticket management, incident resolution and day-to-day service delivery.
• Overseeing IT priorities, escalations and service performance to ensure issues are addressed in a timely manner.
• Working with leaders and employees across our sites to understand their needs and provide practical IT solutions.
• Supporting the rollout of new systems, technologies and business initiatives alongside our local and global IT teams.
• Identifying opportunities to simplify processes, improve service delivery and make things easier for our people.
• Working with our global IT colleagues to align systems, processes and ways of working across Knorr-Bremse.