IT Manager at Moxie Pest Control

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, IT Management, Problem Solving, Communication, Performance Optimization, Strategic Alignment, Technical Expertise, Innovation, Collaboration, IT Policies, Help Desk Management, Service Level Agreements, Ticket Resolution, IT Infrastructure, Mentoring, Coaching

Industry

Consumer Services

Description

About Us: We are a growing company dedicated to innovation, efficiency, and delivering exceptional IT services to our internal users. As we expand, we’re looking for a skilled and dynamic IT Manager to lead our talented team, enhance operational excellence, and shape the future of our IT support and infrastructure. What You’ll Do: Team Leadership: * Manage and mentor a diverse IT team, including a Help Desk team, Systems Administrators, and Project Management personnel. * Conduct regular one-on-one meetings and performance reviews to foster professional growth and accountability. * Hire, train, coach, and support team members to build and maintain a high-performing IT team. Strategic IT Management: * Oversee and maintain the company’s IT infrastructure, including email systems, networks, and other systems, ensuring reliability and uptime. * Serve as a technical leader for the IT team, supporting all levels of the internal user community. * Implement and enforce IT policies, processes, and best practices to drive compliance and efficiency. Performance Optimization: * Define and meet service level agreements (SLAs) and KPIs in collaboration with IT leadership, ensuring timely and accurate ticket resolution. * Guide the team to improve ticket-handling efficiency and refine overall support processes. * Triage, prioritize, and resolve escalated support requests as needed. * Create and deliver daily, weekly, and monthly performance reports to monitor progress, identify areas for improvement, and celebrate successes. Collaboration and Innovation: * Partner with management and stakeholders to align IT goals with broader business objectives. * Collaborate with team members and subject matter experts on key projects and initiatives. * Continuously evaluate and recommend improvements to IT services, enhancing processes and optimizing system performance. Proactive Problem Solving: * Ensure smooth operation of IT systems by addressing issues promptly and proactively mitigating potential risks. * Stay abreast of technological advancements, proposing innovative ideas for continuous improvement. * Consistently apply best practices across all IT systems and procedures. Occasional Travel: * Be prepared for occasional travel to remote offices to support projects and ensure seamless operations. Qualifications and skills required: * Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or another closely related field. * Proven experience of 2 years in a supervisory or managerial role within an IT helpdesk or technical support environment/call center environment. * Certifications such as ITIL, CompTIA A+, or HDI Support Center Manager (SCM) are a plus. * Proven experience in IT leadership, with strong technical expertise and the ability to manage diverse teams. * Exceptional problem-solving and organizational skills, with a focus on strategic alignment and efficiency. * Excellent communication skills to work effectively across technical and non-technical teams. * A proactive approach to innovation and continuous improvement in IT systems and processes. Experience with the following systems is preferred, but not required: * Zendesk * Google Workspace * PestRoutes/FieldRoutes/SalesRoutes * JAMF/Maas360 or other MDM * Zapier * Click Up ABOUT US MOXIE PEST CONTROL IS NAMED FOR THE DRIVE AND ENTHUSIASM EMBRACED BY OUR TEAM! OUR MISSION IS TO IMPROVE THE QUALITY OF LIFE FOR OUR CUSTOMERS, TEAM, AND COMMUNITY. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We’re more than just a pest control company! WHAT WE LIVE BY DO THE RIGHT THING We believe in striving to do the right thing because we genuinely care about our customers Be Kind We think kindness is contagious, and we believe small gestures can have a big impact. Be The Solution It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.” Keep Improving Because we care about helping our customers, we take our job knowledge seriously. Company Perks At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include: * 2021 - 2024: Great Places To Work and Top Places to Work * Awards & Recognition * In Office, Remote, and Hybrid Work Environment * Monthly Company Events * Quarterly Service Projects * Comprehensive medical coverage that covers many common services at no cost or for a low copay * Additional options for dental and vision benefits, life and disability coverage and more * 401K Plan * Long- and Short-term Disability Coverage (Voluntary) * Paid Time Off AAP / EEO Statement Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities

The IT Manager will lead and mentor a diverse IT team, overseeing the company's IT infrastructure and ensuring operational excellence. They will also implement IT policies and optimize performance through strategic management and collaboration with stakeholders.