Medic Ambulance is a family owned emergency medical ambulance provider in Northern California with multiple buildings and deployment hubs. We are looking for an IT Manager/Network Administrator to facilitate IT and network needs.
As we are an emergency ambulance provider, server maintenance and software upgrades must be conducted overnight to minimize impact to 911 services. As such, there will be infrequent occasion to change work hours for these events. Advanced notice will be provided whenever possible.
This position is primarily office based, in the City of Vallejo, but may require occasional work outside (such as troubleshooting routers installed in ambulances) as well as occasional travel in a company provided vehicle to other offices and stations around Northern California. A driver’s license and ability to be insured under company vehicle insurance is required.

EDUCATION AND EXPERIENCE:

• Diploma/Certificates in Information Technology or similar
• 5- 10 years Industry experience as a Network Administrator or Systems Admin

QUALIFIED CANDIDATES SHOULD HAVE FAMILIARITY OR WORKING KNOWLEDGE OF THE FOLLOWING:

• Network Administration and architecture
• Knowledge of TCP/IP and network management
• WAN technologies and protocols
• Familiarity with switches and Sophos Firewalls including creating, troubleshooting, and segmenting networks (VLANS, Subnetting)
• Strong working knowledge of Windows Server and Server roles
• Configuration, supporting, and routine maintenance for server environments (VMware)
• Experience installing, troubleshooting, and managing Microsoft products (including but not limited to Windows 7, Windows 10, Microsoft Office Suite, Microsoft 365)
• Strong customer focus and ability to manage customer expectations
• Ability to understand and explain technical information to all types of audiences
• Understanding of security and segregation of duty requirements for an enterprise system
• Working knowledge of Microsoft Hyper-V (Virtualization and Cross-Site Replication)
• Including creating and managing virtual machines
• Experience with Active Directory User Administration
• Exchange (email) Server Administration
• Working knowledge of RAID technologies
• Experience managing multi-site deployments utilizing site-to-site VPNs to make company resources available across multiple geographic locations
• Experience with VoIP technologies

• Maintain and monitor computer networks and systems including hardware, software.
• Provide local and remote administration of client IT infrastructure including Servers, networking, storage systems, printers, and desktops.
• Network Security Management including VPN administration and Cybersecurity best practices while keeping virus protection software up to date
• Installing and configuring network equipment, update or fix hardware or software issues.
• Perform all Tiers of support with the ability to escalate in an efficient manner,
• Configure and maintain and manage business continuity and disaster recovery platforms.
• Documentation of support procedures, and network configurations
• Other IT related assignments & projects as required.
• Create, change, and delete user accounts per request.
• Conduct basic to intermediate Server troubleshooting and setup.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Develop, maintain, and document installation and configuration procedures.
• Perform basic network troubleshooting and triage.
• Maintain facilities in individual machines, such as drivers and settings of personal computers as well as printers (local and network printers).
• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
• Administer servers, desktop computers, printers, firewalls, smartphones, tablets, software deployment, security updates and patches.
• Act as point of contact with vendors and agents of third party software and hardware providers and their technical support teams when necessary.
• Shift working hours as needed for scheduled overnight maintenance and upgrades as well as for unplanned critical system emergencies/failures to maintain emergency 911 operations.
• Other tasks as assigned.
  Medic Ambulance Service is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso