IT Manager at Quest Inc

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Administration, Systems Administration, Cisco Firewalls/Switches, Meraki Firewalls/Switches, Cisco Wireless, Ubiquiti Access Control, Hyper-V Virtualization, iSCSI SAN Storage, Hyper-V Cluster Management, Citrix Environments, SQL Server, Windows Server, Active Directory, Microsoft Distributed File System (DFS), Microsoft 365, Identity Management

Industry

Non-profit Organizations

Description

Company Overview Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here! Company Values, Mission, and Vision At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities. Benefits - Why You'll Love Working Here Full-time employees: Medical Coverage: HRA, FSA, premium discounts, wellness credits, free virtual and Minute Clinic visits, free imaging, and surgery Dental and vision coverage Company paid life, short- and long-term disability insurance 401(k) with up to 2.5% match Tuition assistance and reimbursement, employee assistance program, and more! Part-time and part-time on-call employees: Quest, Inc. provides 401(K) with company match and EAP for part-time/part-time on call employees General Purpose of the Job We are seeking a highly technical, hands-on IT Manager responsible for architecting, maintaining, and securing a complex, multi-site enterprise infrastructure. This position requires advanced expertise in both network administration and systems administration, including Cisco and Meraki firewalls/switches, Cisco Wireless, Ubiquiti access control systems, Hyper-V virtualization, iSCSI SAN storage, Hyper-V cluster management, Citrix environments, SQL Server, Windows Server, Active Directory, Microsoft Distributed File System (DFS), and Microsoft 365 services (Entra ID/Azure AD, SharePoint, Exchange Online, and Exchange On-Premises). The IT Manager must independently support mission‑critical systems, lead escalations, and ensure stable, secure, high‑performance operations across the organization. Responsibilities Lead IT support and help desk operations to ensure responsive, empathetic service. Travel to Quest facilities as needed to support staff and ensure consistent IT service delivery. Architect, deploy, and maintain enterprise network and server infrastructure, including Cisco/Meraki firewalls/switches, Cisco Wireless, Hyper‑V clusters, iSCSI SAN storage, Citrix systems, and Ubiquiti access control systems Oversee configuration, monitoring, and optimization of mission‑critical systems to ensure high availability and performance Serve as Tier‑3 escalation for complex issues spanning networking, virtualization, storage, identity, Microsoft 365, Windows Server/PC, and Citrix. Maintain strict security and compliance posture including firewall policy management, Conditional Access/MFA, patching, vulnerability remediation, least-privilege/RBAC, and auditing. Implement and test disaster recovery strategies including backups, Hyper‑V failover, and recovery runbooks. Evaluate and adopt technologies aligned with organizational goals, with a bias toward automation and standardization. Establish and enforce IT policies and procedures that align with organizational goals and compliance standards. Monitor KPIs and performance metrics to ensure excellence in all areas of IT. Coordinate and support audits to ensure compliance with all regulatory requirements. Qualifications Bachelor’s degree in Information Technology/Systems, Computer Science, or related field (or equivalent experience) 7+ years of senior-level experience spanning both network administration and systems administration in a multi-site environment Demonstrated expertise with: Cisco & Meraki firewalls/switches, Cisco Wireless, access control systems, Hyper‑V (including cluster management), iSCSI SAN storage, Citrix, Windows Server/Active Directory, Microsoft DFS, SQL Server, and Microsoft 365 (Entra ID/Azure AD, SharePoint, Exchange Online, Exchange On‑Premises) Strong knowledge of security best practices, identity management, and compliance. Understanding of how to effectively operate and mature a help desk function Reliable transportation and a valid Driver’s License Quest, Inc. is a drug free workplace and an Equal Opportunity Employer. It is the policy of Quest to grant equal employment opportunities to all qualified persons without regard to race, color, sex, religion, age, national origin, disability, veteran’s status, marital status, citizenship status, genetic information or any other category prohibited by local, state or federal statute. Additional Benefits Information Stay healthy with enhanced coverage – medical insurance includes an HRA, premium discounts, wellness credits, free virtual visits, free Minute Clinic visits, free imaging, and surgery Full smile & clear vision – dental and vision plans to keep you covered head to toe Security for you and your family – company-paid life and disability insurance coverage, plus long-term disability at no cost to you Short-term coverage when you need it – short-term disability for life’s unexpected moments Invest in your future – 401(k) with a company match to grow your retirement savings Extra protection, your choice – voluntary accident and hospitalization coverage available Save smarter – flexible spending accounts (FSA) to help your dollars go further Support for life’s challenges – confidential Employee Assistance Program (EAP) to help you and yours Keep learning and growing- tuition assistance and tuition reimbursement to help you advance your education and career Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

Responsibilities

The IT Manager will lead IT support and help desk operations while architecting, deploying, and maintaining the enterprise network and server infrastructure across multiple sites. This role involves serving as Tier-3 escalation for complex issues and maintaining a strict security and compliance posture.