Key Responsibilities

• Identify, review and implement process improvements across the IT estate
• Manage and develop the relationship with the Managed Service Provider, ensuring high levels of service delivery
• Review and enhance starter, mover and leaver processes
• Improve site visit procedures and on-site support services
• Drive efficiency initiatives and automation opportunities to streamline business processes
• Support the delivery of operational and strategic technology projects
• Act as a trusted deputy to the Head of Technology, helping reduce operational pressure and improve overall service effectiveness