POSITION SUMMARY

The IT Manager – Salesforce Administrator will lead the administration, customization, and strategic expansion of our Salesforce ecosystem. This individual will play a hands-on role in managing our Microsoft-based technology stack and be pivotal in shaping the IT strategy aligned with our mission and business goals. The ideal candidate is a Salesforce expert with experience supporting association management systems and driving digital transformation.

QUALIFICATIONS

Required:

• 5+ years of hands-on experience administering Salesforce.
• Strong background in Microsoft technologies: Azure, SQL Server, and C#.
• Proven success in IT strategy, business process improvement, and cross-functional leadership.
• Experience in a hybrid on-prem/cloud environment (Azure, AWS, VMware).
• Middleware and API integration experience.

SKILLS & COMPETENCIES

• Technical leadership and project management
• Agile methodologies
• Executive communication
• Strategic IT planning
• Salesforce best practices & automation
• Full-stack architecture understanding

• Serve as the lead Salesforce Administrator, handling configuration, automation, workflows, data integrity, and user support.
• Collaborate with business units to gather requirements and enhance CRM functionality and reporting.
• Architect and maintain cloud infrastructure using Microsoft Azure, Amazon AWS, and VMware ESXi.
• Partner with IT leadership to support the broader digital strategy, including association management and e-commerce platforms.
• Oversee middleware integration with SQL Server, C#, and third-party services.
• Provide leadership in agile methodology, software development lifecycle (SDLC), and business process improvement initiatives.
• Support and maintain the organization’s website and learning portal built on Episerver DX-S Cloud CMS/Commerce (Microsoft Azure-hosted).
• Ensure security, compliance, and disaster recovery readiness across IT systems.