IT MANAGER at Sherman and Reilly Inc

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Strategy, AI Adoption, Network Infrastructure, Service Desk Management, End-User Support, Application Support, Data Analytics, Cloud Platforms, Cybersecurity, Vendor Management, Project Management, Compliance, Team Leadership, Technology Integration, Operational Technology, Business Applications

Industry

Utilities

Description

Description General Summary The Information Technology (IT) Manager ensures reliable delivery of IT services—spanning networks, end-user computing, mobility, collaboration, identity and access, business applications, data and analytics, cloud platforms, and field technologies—in compliance with security standards and governance established by Quanta Headquarters IT and Sherman + Reilly (S+R). They will help define and lead the execution of an IT strategy that includes Artificial Intelligence (AI) adoption, advancing the company's business strategy while aligning with Quanta's IT standards and strategic guidance. The IT Manager works with business stakeholders to understand requirements and advise on IT, Operational Technology (OT), and AI solutions that directly address business challenges through off-the-shelf products, custom development, or AI-enabled automation. They develop strategic direction with Management Team input on applications, system and data integration, workstation and mobility standards, and network infrastructure deployments. This role involves localizing IT controls as needed and enforcing additional controls and policies based on contractual or regulatory requirements. The Manager assists in integrating the business into the Headquarters IT environment, develops and enforces procedures for application support and IT operations (network and service desk), and functions as the point of contact for all audit requests from corporate and external auditors. They supervise junior staff and external consultants to ensure timeline and deliverable requirements are met. The ideal candidate demonstrates the ability to work at all levels of the organization to meet business needs while fostering a culture of ownership, collaboration, and creativity. They mentor and develop the IT team to effectively manage the environment and mitigate risks. Requirements Department Leadership & Scope Responsible for all areas of the IT department, including applications support, infrastructure, security, networking, and audit compliance. Strategy & Business Partnership Develop partnerships with S+R leadership and key business stakeholders to create an IT strategy and roadmap aligned with S+R's business objectives and cost targets. Engage with finance, operations, engineering, manufacturing leaders, and other key departments to gather and discuss requirements, specifications, costs, and timelines. Design and steward technology choices and enterprise architecture to balance business needs with total cost of ownership. Service Delivery & Operations (End-User, Service Desk, Network) Ensure administration, service desk, network operations, and business applications are efficiently managed. Provide direct end-user support (Tier 1-2), including device setup, password resets, application troubleshooting, and VPN/MFA issues. Develop, organize, and maintain an Information Technology Service Management (ITSM) framework for S+R. Plan, organize, direct, control, and evaluate IT department operations to ensure the department is structured and operating efficiently to support business needs. Lead the team to triage and restore service across end-user, mobile, network, and server platforms when needed, following runbooks, meeting incident SLAs, and escalating to vendors as required. Provide orientation to new users of existing technology. Maintain current and accurate inventory of technology hardware, software, and resources. Troubleshoot all technology issues and maintain logs of required repairs and maintenance. Install workstations, connect and set up hardware, load required software, and provide network accounts and passwords as needed. Oversee and determine timeframes for major IT projects, including system updates, upgrades, migrations, and outages. Provide orientation and training to new users and offer individual training and support upon request. Infrastructure & Connectivity (Networks, Voice, Shared Services) Provide local technical support for connectivity of systems, network requirements, VoIP, and other shared services, coordinating with Headquarters IT as needed. Advise business leaders on solution options and timing in alignment with Headquarters IT roadmaps and shared services. Business Applications & Databases Own and steward enterprise applications, data, and integration architectures spanning both on-premises and cloud-based systems. Manage the full lifecycle of all S+R business applications, data stores, and integrations—including selection, implementation, enhancements, adoption, renewals and true-ups, and decommissioning. Evaluate and implement application and AI/ML solutions and updates that align with business and manufacturing objectives. Maintain awareness of emerging technologies and platforms, especially AI, cloud, and mobile-first solutions. Provide architectural guidance and governance for application development initiatives, including integration with existing systems and data sources. Lead pilot programs and proofs of concept for AI/ML use cases such as predictive maintenance, demand forecasting, supplier risk assessment, and quality analytics. Provide, manage, and oversee production support across ERP, business applications, manufacturing software, databases, and integrations; coordinate with support vendors to resolve complex issues. Oversee core applications including SAP ByDesign (Procurement and ERP), SolidWorks (Engineering Design), Product Data Management (PDM), Paylocity, Microsoft 365/SharePoint, and Power BI. Design, own, and oversee execution of S+R's data, analytics, and reporting strategy using tools appropriate to S+R and aligned with Quanta's IT central services where appropriate. Operations Governance & Procedures, Including Compliance & Security Alignment with Headquarters IT Implement policies and procedures for managing computer systems operations based on corporate guidelines and control frameworks. Provide direction and lead the team to comply with corporate technology guidelines, cybersecurity policies, control frameworks, standards, and processes. Ensure compliance with computer use policies and license agreements. Maintain documentation for all operating procedures, system changes, and logs to meet SOX requirements. Ensure compliance with contractual requirements typically based on ISO 27001, COBIT, NIST 800-53, and other standards as guided by Quanta Corporate IT. Monitor security of all technology and collaborate with the corporate security team as needed. Enforce identity and access operations (joiner-mover-leaver SLAs, SSO/MFA coverage, periodic access reviews) in alignment with Headquarters IT. People, Vendors & Budget Hire and manage information systems personnel and contractors to operate and administer computer and telecommunications networks and information systems. Manage IT department budgets and expenditures. Manage vendor partnerships as needed. Corporate Liaison & Communications Function as the primary contact for the company in Quanta Services IT meetings and communications. Participate in scheduled meetings with various Headquarters IT departments to discuss status and concerns. Professional Development Keep up to date with shared services (including applications) offered by Quanta Headquarters IT and provide advice and guidance to the business regarding information technology user needs for off-the-shelf, custom development, and data integration solutions. Develop knowledge about hardware and software managed by the company. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, benchmarking best practices, and participating in professional societies.

Responsibilities

The IT Manager ensures reliable delivery of IT services and helps define and lead the execution of an IT strategy that includes AI adoption. They work with business stakeholders to address challenges through IT, OT, and AI solutions while managing the IT department's operations and compliance.