ABOUT US

Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.
Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

QUALIFICATIONS AND SKILLS

• 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
• Experience in hospitality or gaming strongly preferred
• Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc.
• Experience in Telecommunications/Networking design and implementation
• Excellent communication and customer service skills. Ability to interact with hotel guests as required.
• Good analytical and problem solving skills, effective strategic planning, and ability to multi-task.
• Self motivated and capable of working unsupervised
• Working knowledge of Windows Servers/Clients, Active Directory, MS Office
• Expert at Microsoft Excel, PowerPoint, and Project
• Ability to successfully handle many diverse projects simultaneously

• Ensure acceptable performance in computing and network systems
• Assist in setting the overall technical vision of the hotel
• Manage vendors to implement and support applications
• Provide end user support for desktop, laptops and network related problems
• Setup computer software and hardware for new/existing staff, including user accounts
• Maintain complete and accurate software/hardware inventory, ensure software licensing compliance.
• Monitor server performance, disk space, error logs, and backups of critical systems
• Provides on-call and after hours service and support for systems, desktops and network
• Manage telecom system and coordinate repairs and moves/adds/changes with telecom vendors
• Provide Support to hotel guests for computer and telecom issues
• Perform any other job responsibilities as assigned