IT MARKET ENGINEER at Harrah's Cherokee Casino Resort

Bossier City, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Problem Solving, Host Platform Support, Audio/Video Production, Relational Database Architecture, Network Administration, Gaming Hardware Installation, Change Control Process, System Performance Tuning, Quality Assurance, Infrastructure Management, Technical Research, Project Management

Industry

Recreational Facilities

Description

Description POSITION: MARKET ENGINEER I DEPARTMENT: IT STATUS: EXEMPT (SALARY) REPORTS TO: DIRECTOR-IT JOB SUMMARY: Provide specialized technical problem solving and problem resolution skills. GENERAL REQUIREMENTS: Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required. One (1) to three (3) years’ work experience in a technical support environment, supporting multiple high-end computer systems. Experience in audio / video production. General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment. ESSENTIAL JOB FUNCTIONS Works with management and Enterprise IT to resolve complex business, computer system and data communication problems. Installs, upgrades and maintains gaming hardware & software products. Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process. Administers and controls updates/changes to production programs, files and databases. Recommends application design changes to management and Enterprise IT to maximize resources. Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement. Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems. Updates, directs and escalates problems for final resolution. Analyzes and recommends tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management. Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance. Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements. Assists in planning by communicating with project / product teams, clients and vendors. Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies. Recommends changes for improved system implementations/modifications. Practices and adheres to system management criteria and policies and procedures. Practices and enforces change control processes. Ensures established enterprise standards are followed and enforced during system implementations. Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth. Provides consistent support for existing infrastructure and programs. Updates and adjusts services, products, and support as needed. Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions. Builds knowledge of products and direction through vendor interaction. Appropriately leverages vendor resources to efficiently resolve issues. Responsible for the setup, operation, maintenance and repair of audio, video and associated computing. Obtains, sets up and loads videotapes for scheduled productions or broadcasts. Plans and develops pre-production ideas into outlines, scripts, story boards, and graphics using own ideas and specification of the assignment. Monitors incoming and outgoing picture feeds to ensure quality and notify directors of any possible problems. Requirements DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL AND MENTAL: Must present a well groomed appearance. Ability to sit at desk for 8 hour shift with breaks. Ability to lift, bend, stoop, twist, kneel, crouch, push and pull when necessary. Ability to respond to visual and aural cues. WORK ENVIRONMENT: Ability to tolerate areas containing bright lights and dust. Must be able to work at fast pace and in stressful situations. Ability to maneuver throughout various areas of the casino and hotel. LAD RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Responsibilities

The role involves resolving complex computer system and data communication problems while installing and maintaining gaming hardware and software. Additionally, the position manages audio/video production and ensures system compliance with audit and regulatory requirements.