POSITION: ONSITE IT & DESKTOP SUPPORT ENGINEER/TECHNICIAN

We are seeking a skilled Onsite IT & Desktop Support Engineer/Technician to join our team. This role involves providing Level 1 and Level 2 technical support, with a focus on desktop support and networking tasks. The candidate will handle hardware installation and replacement (e.g., server components like hard drives and rack-mounted devices), as well as provide on-site support for remote teams by facilitating console access to networking equipment such as routers, switches, and firewalls.

REQUIRED SKILLS AND EXPERIENCE:

• Proven expertise in desktop administration, technical support, and customer service
• Experience in incident/change/release management in IT environments
• Strong understanding of Windows platforms and support for various third-party applications
• Professionally trained and certified in Windows Server Administration and ITIL (IT Infrastructure Library)
• Familiarity with basic networking concepts such as DHCP, DNS, IP addressing, subnetting, and resolving LAN/Wi-Fi configuration issues
• Hands-on experience troubleshooting and supporting multiple operating systems including Windows, iOS, Android, and BlackBerry
  Job Types: Casual, Freelance, Contract
  Pay: $30.00 – $38.00 per hour

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

• Deliver onsite desktop and IT support for hardware, software, and networking issues
• Perform installation, replacement, and maintenance of server and rack components
• Assist remote support teams by providing physical console access to networking devices (routers, switches, firewalls, etc.)
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices
• Handle incident, change, and release management activities in coordination with IT service processes