Job ID: 2506534
Location: WASHINGTON, DC, US
Date Posted: 2025-06-10
Category: Communications
Subcategory: Technical Writer/Ed
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes
Description
SAIC has an opportunity on the Agreements Team for an IT Network & Services Coordinator in Washington, DC! The Agreements Team facilitates and coordinates various IT service agreements within the Department of State and with external partners.

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s and 6 years of experience; Master’s and 4 years; may accept additional experience in lieu of degree.
• Mastery of IT and cybersecurity principles, concepts, and methods
• Expertise in IT network processes and cybersecurity risk management
• Strong interpersonal, project management, and communication skills
• Exceptional attention to detail
• General knowledge of budget-related issues
• Strong knowledge of various software and platforms, such as SharePoint and other O365 tools

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as the SME and primary coordinator for IT networks, performing full life-cycle coordination for the processes
• Coordinate planning, analysis, quality assurance, implementation, maintenance, and/or management of network systems
• Act as the initial intake point for IT requests from various offices and coordinate actions with various stakeholders
• Serves as an ISSO on the team, collaborating with stakeholders to ensure customers adhere to and enforce IT service-related requirements
• Work with key stakeholders to coordinate the development and oversight of establishing, inspecting, maintaining, documenting, and decommissioning IT services
• Support the government lead in maintaining relationships with internal and external partners
• Coordinate engagement within bureau and other Department entities to determine the most cost- effective means to meet customers’ requirements
• Prepare and coordinate work products to support the continuity of the US government’s IT operations and telecommunications.
• Investigate customer concerns, collect and evaluate data, and recommend changes/enhancements based on detailed analysis
• Facilitate and coordinate cybersecurity risk-based decisions by tracking data pertaining to IT networks: usage, equipment, business justification, user location, and safeguards
• Adhere to SOP requirements, Department and federal guidance related to IT service agreements
• Initiate and facilitate various IT service agreements though their full lifecycle
• As the SME, initiate internal and external meetings on problems and issues pertaining to IT networks
• Identify processes that reduce operating costs, improve efficiency, centralize data access, and strengthen communication