IT Officer at Crown Resorts

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Support, Technical Troubleshooting, Operating Systems Management, IT Infrastructure Maintenance, Incident Management, Service Request Management, Change Management, Customer Communication, Problem Solving, Analytical Thinking, Verbal Communication, Written Communication

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role The IT Officer provides first and second level remote operational System support and ensures quality IT service delivery. This full-time opportunity is integral to the Crown IT Department, involving a high-volume of interaction with external vendors, internal stakeholders and employees to ensure that Crown Group receives optimal business value and ongoing user confidence and satisfaction of customers. To be considered for this role, you must have unrestricted working rights and be available to work over a 24/7 roster, including shifts on the weekends, overnights, and public holidays. Please apply as soon as possible, as the advertisement may close early depending on the volume of applications. Some of your key responsibilities will include: Management of operating systems across the property & monitoring of daily operations Provision of technical support to individuals and teams across the organisation Maintaining IT devices, equipment, and infrastructure to ensure smooth performance Troubleshooting issues with a strong focus on responsiveness and service Develop and maintain documentation relating to incidents, service requests, problem and change management tickets and customer communications. About you We’re looking for a proactive and results‑focused IT Officer to join our team. This role is perfect for someone who enjoys problem solving, supporting others and keeping technology running smoothly. Relevant tertiary or certificate‑level qualifications in Information Technology Prior experience within an IT role is advantageous, but not required Strong technical knowledge and demonstrated problem solving skills Clear and confident verbal and written communication skills An analytical mindset that will thrive in a fast‑paced environment Collaborative team approach to work with the ability to work independently On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

The IT Officer provides first and second level remote operational system support and ensures quality IT service delivery. Key duties include managing operating systems, maintaining IT infrastructure, and documenting incidents and service requests.