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IT Officer at Rentokil Initial Group
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Assistance, Hardware Troubleshooting, Software Support, Network Issues, Windows OS, Chrome OS, Microsoft 365, IT Asset Management, Vendor Coordination, Communication Skills, Organizational Skills, Multitasking Skills, Teamwork, IT Support Ticketing Systems, User Account Management, Data Security

Industry

Environmental Services

Description
As an IT Officer at Rentokil Initial, you will play a crucial role in maintaining the organization's IT infrastructure and providing support to our staff. Your responsibilities will include: Serve as the first point of contact for users seeking technical assistance via IT tickets, email, or in-person. Diagnose and resolve basic hardware, software, and network issues. Support Windows, Chrome OS, Microsoft 365, printers, and common business applications. Install, configure, and maintain desktops, laptops, peripherals, and mobile devices. Create and manage user accounts, email configurations, and access permissions. Escalate unresolved issues to Level 2/3 or external vendors as required. Maintain accurate records of IT support requests and resolutions using a ticketing system. Monitor IT inventory, including hardware and accessories. Support onboarding/offboarding processes for staff by preparing IT assets and accounts. Ensure adherence to internal IT policies and data security standards. Act as a liaison between the IT department, vendors, and other internal departments. To be successful in this role, you should meet the following criteria: Bachelor’s degree in Information Technology, Computer Science, or a related field. 2 - 4 years of experience in IT support / IT coordination roles. Understanding of networking basics, Microsoft 365, Windows OS, and general IT infrastructure. Familiarity with IT asset management and vendor coordination. Good knowledge of IT support ticketing systems (e.g. ServiceNow). Excellent communication, organizational, and multitasking skills. Ability to work independently and as part of a team. Certifications such as CompTIA A+ or ITIL Foundation are a plus but not mandatory. Fluency in English is required.
Responsibilities
The IT Officer will maintain the organization's IT infrastructure and provide support to staff. Responsibilities include diagnosing and resolving technical issues, managing user accounts, and ensuring adherence to IT policies.