IT Onboarding Manager at Hays Electrical Services

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure Active Directory, Jamf Pro, Endpoint Management, Identity And Access Management, Device Imaging, Microsoft Intune, ITSM, Asset Management, Onboarding/Offboarding Process, Technical Documentation, Windows Deployment, MacOS Deployment, MFA Configuration, Role-Based Access Control, Cross-functional Coordination, Troubleshooting

Industry

Construction

Description

IT Onboarding Manager Hays Electrical Services | Information Technology LOCATION Onsite, Mon–Fri EMPLOYMENT TYPE Full-Time REPORTS TO IT Manager DEPARTMENT Information Technology About the Role Hays Electrical Services is looking for an IT Onboarding Manager to own our end-to-end technology onboarding and offboarding process, ensuring every employee has the hardware, software, and system access they need on day one. You'll lead a team of onboarding specialists responsible for device imaging, Azure administration, identity and access management, and Jamf-based endpoint management — bringing a detail-oriented, process-driven approach to building consistent, scalable IT onboarding workflows. Partnering closely with HR, Security, and business leaders, you'll deliver a seamless, secure employee technology experience from pre-boarding through offboarding. What You'll Do Device Provisioning & Imaging Image, configure, and deploy laptops, desktops, and mobile devices for new hires using standardized imaging processes Maintain and update device images to reflect current software, security patches, and configuration standards Troubleshoot imaging failures and device provisioning issues Identity & Access Management (Azure) Create and manage user accounts, groups, and licensing in Azure Active Directory (Entra ID) Configure conditional access, multi-factor authentication (MFA), and role-based access for new employees Manage device enrollment and compliance policies within Azure/Intune Endpoint Management (Jamf) Enroll, configure, and manage Apple devices (Mac, iOS) through Jamf Pro Deploy software packages, profiles, and security policies via Jamf Monitor device compliance and resolve enrollment or policy conflicts Onboarding Process Management Own the IT portion of the new hire onboarding checklist, from pre-boarding through first-week support Coordinate with HR, hiring managers, and facilities to ensure timely equipment readiness Track onboarding tickets and SLAs using the IT service management (ITSM) tool Identify bottlenecks and recommend process improvements to increase onboarding efficiency and consistency Offboarding & Asset Management Execute offboarding procedures, including account deactivation, device retrieval, and data preservation Maintain accurate inventory records of IT assets throughout the employee lifecycle Documentation & Compliance Maintain detailed, up-to-date documentation of onboarding/offboarding procedures, imaging configurations, and troubleshooting guides Ensure onboarding processes align with company security and compliance policies Support audits by providing accurate records of device and access provisioning What You'll Bring Required: 2–4 years of experience in IT support, onboarding, or endpoint management Hands-on experience with Azure (Active Directory/Entra ID, Intune, licensing management) Hands-on experience with Jamf Pro for Apple device management Experience with imaging tools and processes for Windows and/or macOS devices Strong attention to detail with a demonstrated ability to follow and improve structured processes Excellent organizational and time-management skills; able to manage multiple onboarding requests simultaneously Strong written and verbal communication skills for cross-functional coordination with HR and hiring managers Experience using an ITSM/ticketing platform (e.g., ServiceNow, Jira, Connectwise) Preferred: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Jamf Certified Associate, CompTIA A+/Network+) Experience with scripting or automation (PowerShell, Bash) to streamline provisioning tasks Familiarity with MDM/UEM tools beyond Jamf (e.g., Microsoft Intune, Kandji) Experience in creating or maintaining onboarding process documentation or SOPs What Makes You Successful Here Detail-Oriented — you consistently catch discrepancies in access, configuration, or documentation before they become issues Process-Driven — you follow established workflows precisely while spotting opportunities for standardization and improvement Technically Proficient — you're comfortable working across Azure, Jamf, and imaging tools in a fast-paced environment Collaborative — you work effectively with HR, IT Security, and business stakeholders to deliver seamless onboarding experience Reliable — you manage competing onboarding deadlines with minimal supervision Physical & Work Requirements Ability to lift and transport IT equipment (up to 30 lbs)

Responsibilities

Lead the end-to-end technology onboarding and offboarding process, ensuring employees have necessary hardware and system access. Manage device provisioning, Azure identity administration, and Apple endpoint management via Jamf Pro.