IT Onsite Support Analyst

at  Pandora Jewelry

As the largest jewelry brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can craft far more than just an incredible career.
Do you want to be a part of the world’s leading jewelry company while putting your experience in Onsite Support into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America & Asia Pacific Team in an international organization of can-do spirited, passionate and performance-driven people.

• Provide Onsite IT Support for Office Employees and all Onsite Equipment within assigned Location (ie. incl. but not limited to Laptops, Desktop, Workstations, MACs, Printers, AV, Scanners, Mobile Phones, Tablets etc.) > Diagnose and solve IT hardware/software faults.

• Provide On-Site Hardware & Software IT Support (L1.5) - collaborating with the Service-Desk (L1) when cases cannot / should not be solved remotely for IT & Core Application issues & engaging with wider D&T Team as needed.
• Fix technical issues remotely for remote colleagues, or if necessary, organize onsite third-party Vendor support.
• Support Operating System and software deployments, upgrades and license administration (Mac & PC) - working in conjunction with wider Pandora D&T Teams (such as Service-Desk, DWS & Global Licensing Team).
• Installing and configuring computer hardware, software, systems, networks, printers and scanners – (incl. ‘hands-on’ server room activities where needed).
• Provide support towards management & operations of local IT Services provided – such as Print, Telephony, AV Support (Audio Visual), local Software, etc.
• Provides support towards troubleshooting of local site network & Infrastructure issues > working with specialist Pandora D&T Support Teams as required.
• Investigate and resolve COTS application errors, data discrepancies and queries - (ie. specific Pandora Application Support will be location dependent).
• Assist Pandora IT PMO Function on local IT projects.
• Support Business communication (Change Mgmt) > for Office related changes.
• Participates in local Technical Acceptance Testing before moving changes into production, when working in collaboration with PMO.
• Support of Mac OSx platform & associated Hardware & Mgmt Tooling (where applicable).