IT Onsite Support Asia at Fuku

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Skills, Customer Focus, Problem Solving, Multitasking, Computer Proficiency, Communication Skills, Interpersonal Skills, Attention to Detail, Troubleshooting, Documentation, IT Support, PC Support, Vendor Coordination, Mobile Phone Administration, IMAC Activities, Video Conference Preparation

Industry

Retail Apparel and Fashion

Description

General Description IT Onsite Support is responsible for managing day-to-day IT operations, with a primary focus on addressing end user requests and incidents. The ideal candidate should demonstrate strong technical skills, customer focus, attention to detail, problem-solving abilities, multitasking capability, and computer proficiency. Key Features of the Position Essential Responsibilities and Duties: - Provide second-line investigation and diagnosis for IT issues. - Resolve and close incidents/service requests according to help desk procedures and within allocated timelines. - Escalate unresolved incidents/service requests within agreed timescales. - Log relevant incident/service request details as per help desk procedures. - Communicate with clients regarding incident progress. - Troubleshoot and resolve PC incidents and/or VIP requests. - Ensure tickets are updated at all times until issues are resolved. - Liaise with clients, other IT support groups, and third-party providers as necessary. - Coordinate with vendors for hardware repair. - Perform staging of PCs and laptops. - Carry out IMAC (Install, Move, Add, and Change) activities. - Administer mobile phone requests (Corporate SIM card). - Provide support for Markets (Trading) with their unique workstation setups and requirements. - Support night desk staff who work outside standard office hours. - Prepare video conferences upon request. - Assist with special event coverage. - Create and maintain documentation. Regulatory Responsibilities &/or Risk Management: - Ensure ethical and compliant behavior within the area of responsibility by demonstrating appropriate values and behaviors, including but not limited to: - Honesty and integrity - Due care and diligence - Fair dealing (treating customers fairly) - Management of conflicts of interest - Competence and continuous development - Adequate risk management - Compliance with applicable laws and regulations Skills Requirements of the Position Personal and Social: - Strong oral and written communication skills, especially in English. - Ability to analyze, interpret, and apply regulatory material and internal controls. - Willingness to be on standby and available for ad-hoc work activities during off days or non-office hours to support IT-related activities. - Excellent customer interface skills; proactive, independent, self-motivated, and able to work under pressure. - Good interpersonal communication skills. Professional and Technical: - 2 to 4 years of working experience with desktop/network equipment in an IT environment, providing onsite support. - Possess an ITE or Diploma in Computing, Electrical/Electronic Engineering, or a related field of study. - Proficient in using a variety of office software, specifically Word, Excel, PowerPoint, SharePoint, and Outlook. - Ability to write technical support documentation is a plus. Reporting Line - Functionally reports to Lead IT Onsite Support Asia. Further Information - Region/Division: Asia Information Technology - Location: Singapore

Responsibilities

The IT Onsite Support is responsible for managing day-to-day IT operations, focusing on addressing end user requests and incidents. Key tasks include troubleshooting IT issues, resolving service requests, and coordinating with clients and vendors.