IT Onsite Support Engineer ( m/w/d) at EVERIENCE

Copenhagen, Capital Region of Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onsite IT Support, Windows Environment, Office 365, Azure, Entra ID, Apple Ecosystem Support, Mac, iPhone, iPad, iTunes, JAMF, Hardware Support, Ticketing Tools, ITIL, Customer Service, Communication Skills, Troubleshooting

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description Mission Overview : As part of an onsite support reinforcement, we are looking for an IT Onsite Support Engineer (1st/2nd level) to provide daily end-user assistance on site. Main Responsibilities : Provide support to end-users on workstations and mobile devices Installation, replacement, relocation, and removal of IT equipment Troubleshoot hardware and software incidents Support for monitors, printers, scanners, and docking stations Receive, inventory, prepare, and install IT equipment Provide clear and timely feedback to users and ensure proper ticket updates Expected Profile : Minimum 3 years of onsite IT support experience Excellent customer service and communication skills Ability to work independently and take initiative Organized, professional, hands-on approach Candidate already trained / able to onboard quickly Required Languages : Fluent English & Danish (mandatory) Qualifications Technical Skills Required Onsite IT support (1st / 2nd level) Windows environment / Office 365 Azure & Entra ID Apple ecosystem support: Mac, iPhone, iPad iTunes JAMF (strong asset) Hardware support: PCs, Macs, printers, scanners… Ticketing tools (ITIL) Additional Information Working Conditions : Working hours: 09:30 – 18:00 1-hour lunch break (no support required during lunch) Fully onsite presence required Workload: Full time (4 or 5 days/week) All our positions are open to people with disabilities Level of Experience: 2-5 years Department: System & network functions Types of work contract: Independent subcontractor

Responsibilities

The IT Onsite Support Engineer will provide daily end-user assistance on site, including support for workstations and mobile devices. Responsibilities also include troubleshooting hardware and software incidents and managing IT equipment.