Your skills

• 18 months of IT experience (or equivalent)
• Strong troubleshooting and client-side incident resolution skills & Experience supporting VIP users
• Strong customer-facing and communication skills
• Ability to prioritize tasks and manage multiple activities
• Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools & LAN/WAN and server room equipment’s fundamentals knowledge
• Knowledge of HAM processes
• ITIL process knowledge preferred
• Fluent in English

Your tasks

• Independently resolve on-site incidents and service requests

• Provide VIP user support with professionalism and urgency

• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps

• Support Boutique IT environments and applications

• Hands-on support for POS systems, barcode scanners and payment peripherals

• Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)

• Act as hands-and-eyes support for server / network teams

• Manage printer and MFP support, including remote support team and vendor coordination

• Support PC refresh activities

• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.

• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.

• Handle escalations

• Local stock management

• • End user trainings and new user induction trainings