IT Operation Manager at ZainCash

Baghdad, Baghdad Governorate, Iraq -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Infrastructure Management, Application Management, Incident Response, Configuration Management, Change Management, Vendor Management, IT Service Management, Continuous Integration, Continuous Deployment, Containerization, Monitoring Tools, ITIL, Fintech Experience, Database Management, API Troubleshooting

Industry

Financial Services

Description

About ZainCash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. Responsibilities: Oversee Level 2 support for both business-critical applications and infrastructure, ensuring prompt resolution of incidents and service disruptions. Monitor all aspects of the tech stack including servers, microservices, databases, APIs, message queues, and network/security layers. Own configuration management across applications and infrastructure, maintaining consistency, version control, and rollback procedures. Implement structured change and deployment management practices with proper validation, documentation, and rollback plans. Lead incident response activities, ensuring proper root cause analysis (RCA) across application and system domains. Ensure all operations align with Central Bank regulations, PCI-DSS, ISO 27001, IOS 20000 and fintech data integrity standards. Manage vendor and third-party relationships for both hardware and platforms (core banking, payment gateways, APIs). Bachelor's degree in Computer Science, IT, Engineering, or a related field. 7+ years of experience in IT operations or infrastructure and application management, with at least 3 years in a leadership role. Hands-on experience in supporting production applications, understanding software deployment processes, and troubleshooting APIs and database-backed systems. Proven hands-on experience in IT Service Management for ticketing, workflows, SLA design, automation, and reporting is mandatory. Familiarity with Continuous Integration / Continuous Deployment tools, containerization (Docker, Kubernetes, OpenShift), and monitoring Application Performance Monitoring tools (Datadog, Prometheus, ELK). Experience with ITSM systems and structured ITIL. Proven hands-on experience on Configuration Management Database(CMDB). Experience in fintech, banking environments is strongly preferred.

Responsibilities

Oversee Level 2 support for business-critical applications and infrastructure, ensuring prompt resolution of incidents. Monitor the tech stack and manage configuration, change, and incident response activities while ensuring compliance with regulations.