Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What We Offer
This is a permanent full-time onsite role based in Sydney, Australia.
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.
What You Will Do

Responsible for Daily Technical Operations including Application Management and Support for all Nasdaq provided services. This includes 24/7 Technical Operations and Application Support, managing Incidents for both internal and external customers, installing application updates and maintaining operational documentation and procedures.

• Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates.
• Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes.
• Under limited supervision, troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers.
• Under limited supervision, reviews system capabilities, department workflow, and scheduling requirements.
• Under limited supervision, uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software.
• Under limited supervision, reviews security of operating systems.
• Performs recovery procedures, scheduling and backups, and monitors batch processes and trouble shooting when necessary.

What We Expect

• Degree qualified in Computer Science, Information Systems or other related field, or equivalent work experience in Data Center, Computer, or Network Operations.
• At least 6 years in a Service Desk or Desktop Support role
• Excellent communication and interpersonal skills, with the ability to build strong relationships, understand end-user needs, and deliver positive outcomes
• Strong problem-solving and analytical skills, with the ability to plan and manage tasks while adhering to defined policies, processes, and procedures
• Certifications relevant for the role

Does It Sound Like You?
“” link and If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
This is a permanent, full-time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates.
• Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes.
• Under limited supervision, troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers.
• Under limited supervision, reviews system capabilities, department workflow, and scheduling requirements.
• Under limited supervision, uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software.
• Under limited supervision, reviews security of operating systems.
• Performs recovery procedures, scheduling and backups, and monitors batch processes and trouble shooting when necessary