ABOUT US

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (""OSP""), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

ABOUT THE ROLE

The IT Operations Analyst is responsible for supporting the efficient operation and continuous enhancement of IT processes.

Key elements of the role include:

• IT Ingress and Surgery Management
• Process efficiency and Improvement
• Story telling using reporting tools
• Work with the Head of Process and Improvement to report on efficiency and Productivity
• Manage Risk by monitoring IT policies
• Provide guidance and/or define IT Policies
• Coordinate communication from IT into the wider Ocado organisation

KEY RESPONSIBILITIES

• Act as the “front door” for change requests and operational queries, managing IT surgery tasks
• Collating and presenting key information to review teams (e.g., Nitro).
• Offering ongoing support for Tier 3 IT governance-related questions/issues.
• Establish and track KPIs and metrics for both process improvement and digital workplace policy adherence.
• Generate and present regular reports that provide insights into operational performance, risk management, and compliance.
• Develop, implement, and continuously improveIT policies that support a secure, efficient, and collaborative digital environment.
• Manage risk by monitoring issues related to both IT operations and IT policy compliance, ensuring swift escalation and resolution.
• Oversee IT policy compliance, working closely with Infosec, DP, and Legal to update and enforce standards.
• Develop and maintain clear communication channels across IT and with other Services.
  You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.