IT Operational Process Expert at MOL Group

Bratislava, Region of Bratislava, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Incident Management, IT Service Management, ITIL, ITSM Tools, Problem Management, Request Management, Stakeholder Management, Analytical Thinking, Process Improvement, English Proficiency, Negotiation Skills

Industry

Oil and Gas

Description

Who are we looking for? Are you experienced in IT service management and operational processes? Join Slovnaft as an IT Operational Process Expert and support reliable, efficient and continuously improving IT services. We are looking for a proactive person with strong experience in Change Management and Incident Management, who is not only able to coordinate processes effectively, but also bring new ideas and improvement proposals. As Slovnaft is part of MOL Group, you will also cooperate with colleagues across the group. What will you do? Take ownership of Change Management activities in line with MOL Group processes and internal rules. Coordinate day-to-day change activities, including logging, validation and maintenance of change records in the ITSM tool. Monitor the lifecycle of changes and support their timely, quality-compliant closure. Support high-priority incidents and contribute to Problem Management activities. Provide operational support for Request Management workflows and identify process improvement opportunities. Monitor ticket aging, queue health and follow up on pending actions. Communicate with stakeholders, escalate risks when needed and support adherence to internal SLAs. What do we expect? University degree, preferably in IT, business, economics or a related field. Min. 3 years of relevant experience in IT service management, IT operations or process coordination. Strong practical experience with Change Management and Incident Management, including knowledge of ITIL principles, ITSM tools and related IT service management processes. ITIL Foundation certification (v4 or v5) is considered an advantage. Generic hardware and software knowledge, including business-related applications and corporate governance tools. Strong analytical thinking, structured approach and the ability to actively identify, propose and drive process improvements. Excellent communication, stakeholder management, influencing and negotiation skills. Upper-intermediate English; Hungarian language skills are an advantage. Proactive, responsible and quality-oriented approach in an international environment. What do we offer? Christmas bonus of up to 96%25 of the monthly base salary Additional time off: sick days and extra leave for single parents caring for children under 15 Monthly contribution to supplementary pension savings Contribution to group life and accident insurance Fixed monthly allowance of €66.50 and an additional €66.50 per month for flexible benefits through a cafeteria system Commuting allowance in the form of three fuel cards (total of €360 per year) Subsidized meals with a wide selection of options starting from €1.40 Health benefits: annual contribution of €150 for comprehensive preventive medical check-ups within the ProCare or NÚSCH network, and access to premium healthcare services at ProCare clinics under preferential conditions Sports and wellness: annual contribution of €60 to the Slovnaft Relax Center and free access to the employer’s sports facilities (swimming pool, sauna, tennis courts, etc.) Family benefits: one-time contribution of €190 upon the birth of a child and access to the Slovnaftáčik nursery and kindergarten with a monthly employer contribution of €100 per child Employee referral bonus Recreation and rehabilitation contributions for blood donors (holders of at least a silver plaque) and other social benefits Accommodation options available near the Slovnaft site Salary: from 3100 EUR brutto/month. The advertised salary represents the minimum guaranteed base salary for this position. The final offer will be determined individually, based on the candidate’s experience, skills, qualifications, and overall fit for the role.

Responsibilities

The role involves taking ownership of Change Management activities and coordinating day-to-day change records within the ITSM tool. Additionally, the expert will support high-priority incidents, Problem Management, and identify opportunities for process improvement.