IT OPERATIONAL SPECIALIST

Could you see yourself thrive in an international team? Working to optimise, administer, and maintain our IT platform? Diagnosing and resolving IT incidents of varying complexity? Then we have the job for you!

YOUR QUALIFICATIONS

As our new Operational Specialist you will have a relevant IT education at minimum bachelor’s level such as Computer Science, Information technology or similar. Ideally you will have five or more years of experience in the IT industry, preferably within IT operations and preferably a few years of experience with hyperconverged infrastructures. Technically we are looking for a strong foundation in virtualization technologies, network, storage, backup and general IT security practices.

The tech stack we can present for you, and prefer that you have experience with, include:

• Linux/Windows servers and workstations
• Systems monitoring & alerting
• Kubernetes
• Hybrid Infrastructure including knowledge of Windows 11, Office 365, Active Directory and Azure AD
• Ansible, Bash, Go, Python or PowerShell

You will need to have strong written and verbal communication skills, with the ability to engage and build trust with a range of stakeholders.
Please note: The successful applicant will be required to undergo background checks, including qualifications and police checks.
To work within our Defence business unit you must hold, or be able to obtain, and maintain a Defence NV1 security clearance. More information on eligibility and clearance process can be found here.

• Diagnose and resolve IT hardware and software incidents and handle alerts
• Investigate network performance and faults
• Deploy relevant patches and updates keeping the platform current
• Ensure high platform availability in close collaboration with other support team members
• Ensure that the platform and procedures are compliant with internal IT security policies and industry standards such as ISO certifications
• Troubleshoot issues with Audio\Video equipment
• Assist in projects and advise on relevant technical matters
• Provide technical support including walk-ins and phone calls, for colleagues in New Zealand and Australia.
• Gather feedback and implement improvements based on user needs
• Assist with local procurement of hardware
• Assist with local IT support for employees
• Build or reimage Windows workstation