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IT Operations Analyst at Alongside

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, Monitoring Platforms, Jira, ITIL Methodology, English Proficiency, Analytical Skills, Networking, Incident Management, Application Support

Industry

Software Development

Description

Alongside partners with organizations to drive digital transformation and build high-performing tech teams. We are looking for a Application Support to join a project at a company specializing in the management of financial markets. Responsibilities Ensure service availability through the control, maintenance, and monitoring of production and testing environments; Monitor, analyze, and resolve operational alerts and incidents; Investigate and resolve L1 and L2 automation failures; Manage different types of tickets, including incidents, changes, and service requests; Ensure the proper escalation of major incident processes within the defined SLAs; Create and maintain operational procedures and knowledge base articles; Work according to best practices and processes based on the ITIL methodology; Collaborate with different technical teams to ensure service stability. Knowledge of Linux; Knowledge of monitoring platforms; Knowledge of Jira and ITIL methodology; Good English skills; Availability to work in a 24/7 shift schedule; Interest and motivation to grow in the operations and technology field; Analytical skills, sense of responsibility, and team spirit. Nice to Have Previous experience in operations, support, or monitoring environments; Knowledge of networking; Good communication skills in critical environments; Proactive profile with a continuous improvement mindset. Technical guidance and continuous mentorship Participation in real-world projects Collaborative environment with a focus on professional growth Opportunity for career progression Hybrid work model: Porto office (1 day per week of home office)

Responsibilities

Ensure service availability by monitoring production environments and resolving L1 and L2 automation failures. Manage incidents, changes, and service requests while maintaining operational procedures based on ITIL methodology.