JOB SUMMARY

This critical role is a unique and exciting opportunity to establish and lead a new Business Architecture function to align business strategy and identify opportunities to drive operational excellence.
This involves collaborating with leadership to understand vision, and cross-functional teams to model value streams, capabilities and processes that support our understanding of the current landscape and the definition of a target enterprise architecture.

TEAM SUMMARY

You will be joining the Digital Strategy & Design team within CCS, part of the wider Digital and Data Services (DDS) Directorate which plays a critical role in understanding current states, designing the strategic future state of the organisation and driving its adoption.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Knowledge and understanding of ITIL4 practices and processes.
• Practical experience in use of Service Desk / Service Desk technologies.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES:

• Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
• Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
• Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
• Drive the development and maturation of service transition management processes.
• Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
• Champion user-centred design principles and ensure services deliver value to our stakeholders
• Manage relationships with key suppliers and delivery partners, ensuring effective service integration
• Drive the adoption of cloud-first approaches and modern service transition management practices
• Lead the development and monitoring of service level agreements and performance metrics
• Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
• Develop and maintain the service transition framework, methodology, and governance structures
• Drive the maturity of service management processes aligned with ITIL 4 practices
• Lead the service discovery and assessment process, including T-shirt sizing evaluations
• Oversee transition managers and coordinate with other workstreams and Domains
• Ensure successful knowledge transfer and documentation
• Manage transition risks and dependencies