IT Operations Analyst - French speaker at Willis Limited, trading as Willis Towers Watson plc

Orleans, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Batch Processing, Service Catalogue Requests, Technical Changes, Problem Solving, Documentation, Reporting, Ticketing Tools, Monitoring Tools, Batch Scheduling Tools, File Transfer Tools, Oracle Databases, SQL Scripts, Linux/Unix, Windows Server, Shell Scripting

Industry

Financial Services

Description

About Us WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions. The Opportunity The IT Operation Analyst ensures that the company's applications are running correctly, taking incidents into account within the timeframe defined by the SLAs, and communicates with the MOE teams responsible for the applications concerned to obtain instructions, or escalates to the technical teams concerned depending on the nature of the incident What will you do? Process and manage incident tickets, including batch processing incidents escalated by the Operations Pilot, as well as database, system, application, and hardware-related issues. Handle a range of catalogue requests, such as file and directory deposits, modifications, creations, copies and transfers, database-related actions, log transmissions, treatment execution, information requests, and the dispatch of backup tapes. Execute technical and application-related changes, including deliveries, ensuring appropriate reporting is completed. Maintain a high level of accuracy and attention to detail, applying strong analytical and problem-solving skills in daily activities. Update delivery procedures, production environment documentation, and batch treatment instruction guides on a daily basis to ensure operational consistency. Work collaboratively within a team environment, contributing to shared objectives and operational effectiveness. Produce daily reports outlining the status of deliveries and related activities. Demonstrate the ability to understand and navigate complex business processes involving multiple stakeholder groups and perspectives. Support audit activities as required, including providing relevant information and documentation. Participate in the live ticketing process, contributing to and recommending prioritisation where appropriate.

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Responsibilities

The IT Operation Analyst is responsible for ensuring company applications run correctly by processing and managing incident tickets, handling service requests, and executing technical and application-related changes within SLA timeframes. This role also involves maintaining operational documentation, producing daily reports, and collaborating with MOE teams for incident resolution or escalation.