IT Operations Analyst at Redwood Software

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Problem-Solving, Interpersonal Skills, IT Equipment Management, Infrastructure Management, First-Level Support, IT Methodology, Service Desk Monitoring, SLA Management, Technical Support, Hardware Deployment, User Training, PowerShell Scripting, Documentation, M365 Administration, Google Workspace Administration, Security Controls

Industry

Software Development

Description

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for an IT Operations Analyst with good technical problem-solving skills but must have good interpersonal skills as they will interact with individuals from various departments and executive levels. This will be a hybrid role supporting US Central time zone and must be able to commute to our Hyderabad office as needed. Manage Redwood’s IT Equipment and Infrastructure located in India. Candidates must excel at communications as they will provide first-level support to individuals or staff at all levels. A successful candidate will have a firm understanding of IT methodology and solutions, be forward-thinking, and be able to assist and collaborate with other remote members in IT. Monitor Redwood’s service desk and resolve or escalate issues in accordance with established service level agreements (SLAs). Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems. Develop, update, and execute maintenance schedules for end-user systems along with maintaining local and remote inventories. Perform hardware (desktop, laptop, mobile device, printer, server, and peripherals) deployments, maintenance, and support. Support employee onboarding & offboarding. Assist or train users regarding the use of productivity tools, in-house developed software, and/or cloud/SaaS delivered solutions. Develop and maintain training materials for end-user applications in multiple formats including online/wiki, printed, and video. Help identify and automate repetitive tasks using scripting (PowerShell) YOUR EXPERIENCE Directly related work experience in a computer operations environment providing IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment Must have excellent communication skills, encompassing verbal, written, and documentation skills. Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions. Ability to work on-site, interacting and supporting both other team members and end-users. Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate. Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes. Degree in a relevant field is desired; equivalent work experience or certifications are required Hands-on familiarity with cloud and on-premises products from Microsoft, Atlassian, Slack, and Google. Hands-on familiarity with security controls on end-user systems. Experience with PowerShell scripting. Experience managing vulnerabilities and patching in a global distributed environment. Distribution, maintenance, and recovery of end-user devices. Experience administering M365, Google Workspace, Entra ID, Intune, and /or Mosyle applications. AI tool governance and implementation. Understanding of end-user administration and application entitlements. (Highly Preferred) Understanding and practical implementation principles of Privileged Access Management (PAM), User Rights Assignments and Recertification. (Highly Preferred) Administration of Atlassian Jira and Jira Service Management products. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

Responsibilities

The IT Operations Analyst will manage IT equipment and infrastructure located in India, providing first-level support to staff at all levels and monitoring the service desk to resolve or escalate issues according to SLAs. Responsibilities also include daily support and maintenance of the computing environment, developing maintenance schedules, performing hardware support, and assisting with user onboarding and offboarding.