IT Operations Associate IV at Conduent

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Monitoring, Troubleshooting, Support, Database, SQL, Microsoft Servers, ServiceNow, Ticketing System, Performance Monitoring, Optimization, Communication, Multi-tasking, Incident Management, Root Cause Analysis, System Configuration, Acceptance Testing

Industry

Business Consulting and Services

Description

IT Operations Requirement * Monitoring wide range of applications * Must have good knowledge in spoken and written English * Works with a moderate degree of supervision * Some basis knowledge of the database , SQL, Microsoft servers * Involves working in 24/7 rotational shift (should be willing to work in night shift) * Minimum of 2– 4 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience Job Description: * Monitoring , Troubleshoot and provide support to Production/UAT Applications * Works within established procedures and practices. * May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives. * Production application * Production servers * ServiceNow or similar ticketing system * Analyzes production issues and recommends strategy. * Participate in performance monitoring and optimization * Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills * Remain flexible to changes in priorities with the ability to multi-task * Performs actions based on business/operational needs. * Verifies environment stability. * Reviews documented processes for accuracy relevance. * Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. * Creates documented process for daily activities * Researches and advises on production anomalies. * Applies functional knowledge of the processes for remediation of anomalies. * Applies functional knowledge to support incident management requests. * Works with Support Teams to define root cause and replicate issues. * Works with Support Team to re mediate issues * Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements * Mentors and trains team members Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

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Responsibilities

The role involves monitoring, troubleshooting, and providing support for Production/UAT Applications within established procedures, which includes analyzing production issues and recommending remediation strategies. Responsibilities also cover participating in performance monitoring, communicating with teams, verifying environment stability, and creating documented processes for daily activities.