Job ID: 2508680
Location: WASHINGTON, DC, US
Date Posted: 2025-08-14
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Description
IT Operations Center Analyst/Junior Watch Officer, provides leadership and management for the IT Service Organization Operations Center support networking, voice services, security operations, enterprise mobility, email, and other related collaboration, communications and messaging systems for the Department of State worldwide. Develops and initiates, maintains, and revises policies and procedures for the general operation of the operations center.

REQUIRED EDUCATIONS & EXPERIENCE:

• Bachelors degree in the field of Computer Science or IT and five (5) years or more experience; Additional related experience may be accepted in lieu of degree.
• Technical Experience in one or more of the following areas:
• Strong Networking background.
• Working knowledge of WAN technologies.
• Working knowledge of TCP/IP LAN technologies.
• Knowledge of enterprise network operations and computing technologies including MS Exchange 2010, MS O365, Active Directory, MS Exchange.
• Teamwork and Diversity:
• Ability to work effectively in a team environment and contribute towards program goals.
• Willingness to exercise initiative with focus on enhancing the team effort.
• Ability to acknowledge, respect and appreciate each team member’s contributions and find value in diverse cultures and perspective.
• Ability to exercise fairness in dealings without regard to race, color, creed, national origin, religion, sex, sexual orientation, or political affiliation.
• Communication:
• Ability to communicate (orally and in writing) difficult/sensitive information tactfully and in accordance with established communication security policies to senior level management.
• Ability to escalate issues in timing with standing operating procedures.
• Customer Service:
• Ability to cordially assist and maintain professionalism in high-stress environments.
• Ability to employ unbiased listening and be responsive to customer questions and requests.
• Sustained focus and interest in problem solving.