IT & Operations Coordinator at Encon Heating & AC

Stratford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

30.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, Sql, Ai Tool Integration, System Administration, Data Analysis, Excel, Power Bi, ServiceTitan, Automation, Technical Documentation, Api Integration, It Asset Management

Industry

Construction

Description

Description Join a Team That Runs on Data, Process, and Execution At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you. What You’ll Do… 50% AI Tools and Automation 30% System Administration 20% Reporting and Documentation Build AI-Powered Micro Tools • Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff • Translate operational pain points into working prototypes — not decks, actual tools • Identify automation opportunities by spending time with each team • Document tools so non-technical staff can use and maintain them Own Systems & Administration • System Reconciliation — identify mismatches and maintain data accuracy • Manage ServiceTitan users: onboarding, roles, permissions, and settings • Administer company cell phones — setup, assignments, and troubleshooting • Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed • Support testing and rollout of system updates and integrations Reporting & Operations Support • Build and maintain Excel and Power BI reports for leadership • Validate and clean data across systems; document SOPs as they evolve • Work directly with dispatchers, techs, and managers on real-world workflow problems Must-Haves • Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools • Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration • Sharp attention to detail — you catch the mismatch before it causes a problem • Clear communicator across technical and non-technical audiences • Self-directed — you can be handed a problem with no playbook and figure it out • Proficient in Excel; willing to learn Power BI Strong Advantages • ServiceTitan or similar field service platform experience • Salesforce or CRM familiarity • Built internal tools, automations, or micro apps — side projects count • REST APIs, Power Automate, or Zapier exposure • Mobile device or IT asset administration experience Requirements Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. CT LIC # HTG-0386317-S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE #EN

Responsibilities

The role focuses on building AI-powered automation tools to streamline operational tasks and managing system administration for ServiceTitan and company hardware. Additionally, the coordinator is responsible for creating data reports in Excel and Power BI to support leadership decision-making.