IT Operations Coordinator at LMT Technology Solutions

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Project Coordination, Service Delivery Support, Organizational Skills, Time Management, Communication Skills, Analytical Mindset, Attention to Detail, ConnectWise, Microsoft 365, Collaboration

Industry

IT Services and IT Consulting

Description

Description At LMT Technology Solutions (www.LMTtech.com), we Lead, Manage, and Transform businesses through tailored IT solutions that align with their unique needs. As a trusted Managed Service Provider (MSP), we specialize in delivering cutting-edge technology services, including IT infrastructure management, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to empower our clients to thrive by ensuring their technology operates seamlessly and securely, helping them achieve their business goals with confidence. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. About the Role We’re seeking a highly organized and detail-oriented IT Operations Coordinator to enhance the overall efficiency of LMT’s daily operations. This role serves as a central liaison across all LMT teams, ensuring a seamless business environment by identifying potential risks, proactively addressing issues that could impact the customer experience or operational stability, and providing actionable recommendations to improve processes and performance. This role is ideal for someone with a solid understanding of IT infrastructure who thrives in a fast-paced, collaborative environment and enjoys streamlining processes, coordinating projects, and enhancing team efficiency. Perks LMT’s compensation package includes a competitive base salary, bonus structure, long-term incentives, and a generous Employee Benefits Package. PTO: 18 days of PTO in a year LMT contributes $900 a month to your Benefits Package LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment Company paid professional development opportunities for professional certifications and soft skills training Opportunities for community involvement Principal Responsibilities Work closely with the Service Delivery Manager to oversee and support daily business operations. Maintain ongoing communication with the Service Delivery Manager regarding updates, challenges, and team feedback. Provide recommendations to management for process and operational improvements. Collaborate with IT and Sales to create and push through client opportunities for special initiatives - including EOL hardware and critical vulnerability remediation - by verifying part numbers, and opportunity details, and ensuring initiatives are effectively transitioned from IT to Sales. Assist in the creation and maintenance of client opportunities for special LMT initiatives such as EOL, ensuring part numbers, pricing, and details are up to date. Support the management of Change Orders and ensure accurate documentation. Develop dashboard views and email reports to provide teams with actionable data, such as missed SLAs, CSAT scores, and call-back wait times. Serve as a key coordinator for internal projects. Coordinate meetings, track next steps, and capture project results. Collaborate with stakeholders. Manage client onboarding activities, including: Determining site visit and RM schedules. Coordinate client terminations, ensuring all internal and external steps are completed smoothly. Drive internal improvement initiatives, including documenting and updating procedures. Oversee account team transitions, scheduling internal and external meetings as needed. Maintain and update client information in ConnectWise, including identifying and implementing process improvements for data accuracy and maintenance. Requirements 2–4 years of experience in IT operations, project coordination, or service delivery support (MSP experience preferred). Strong organizational and time management skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Proficiency in ConnectWise or similar PSA tools strongly preferred. Strong analytical mindset and attention to detail. Proficiency with Microsoft 365 tools (Excel, Outlook, Teams, SharePoint). Ability to collaborate effectively across teams and departments. Location: Due to the integral nature of this role, the IT Operations Coordinator is required to work onsite at the LMT office. Reports To: Service Delivery Manager.

Responsibilities

The IT Operations Coordinator will enhance the overall efficiency of LMT’s daily operations by serving as a central liaison across all teams. This role involves identifying potential risks, addressing issues, and providing recommendations for process improvements.