IT Operations Director at Montana State Fund

Helena, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, IT Operations Management, Infrastructure Management, Incident Response, Vendor Management, Budgeting, People Leadership, Service Delivery, Cross-Functional Collaboration, Operational Governance, Customer Support, Talent Development

Industry

Insurance

Description

This posting is scheduled to close on July 30, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today! About the Job Montana State Fund (MSF) is seeking a skilled and mission‑driven IT Operations Director to lead the reliable, secure, and efficient delivery of the technology services our employees rely on every day. Reporting to the Chief Information Officer and serving as a member of the IT Department leadership team, the IT Operations Director ensures that the systems, tools, and infrastructure supporting MSF’s work are dependable, stable, and optimized for performance. This role guides the teams responsible for infrastructure health, service quality, incident response, and customer support. Blending strategic leadership with hands‑on operational oversight, the position promotes transparency, continuous improvement, and strong partnerships with internal business units. Through this work, the role ensures that the technology powering MSF is resilient, cost‑effective, and consistently aligned with organizational needs. Key responsibilities include: * Strategic IT Operations Leadership: Provide strategic leadership and direction for IT Operations, ensuring reliable, secure, and efficient infrastructure, systems, help desk, and technology services that align with MSF business objectives. * People Leadership and Talent Development: Lead and develop a high-performing, customer-focused IT Operations team. Foster a collaborative and innovative environment where team members are passionate about supporting MSF’s mission and delivering excellent service to policyholders and injured workers. * Cross-Functional Collaboration and Partnership: Partner collaboratively with business leaders, executives, vendors, and cross-functional IT teams to deliver technology solutions, manage critical incidents, drive operational excellence, and support strategic initiatives and projects. * Operational Governance and Administration: Oversee IT Operations governance and administration, including service delivery metrics, operational planning, budgets, vendor management, infrastructure lifecycle management, and continuous process improvement to ensure consistent, cost-effective service delivery. ADDITIONAL FUNCTIONS: * Manage vendor relationships and budgets effectively to optimize service quality, control costs, and ensure that technology investments support MSF’s strategic and operational objectives. * Foster strong relationships with stakeholders across all levels of the organization, leveraging outstanding communication and leadership to drive collaborative initiatives. This is an excellent opportunity for a leader who excels at operational discipline, clear communication, and building strong, reliable teams dedicated to serving MSF’s mission.

Responsibilities

Lead the delivery of secure and efficient technology services, overseeing infrastructure health, incident response, and customer support. Provide strategic direction for IT operations while managing budgets, vendor relationships, and cross-functional partnerships.