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IT Operations Documentation Specialist at Royal Communications Consultants Inc

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Documentation, Media Management, Excel Tools, ServiceNow, Communication, Attention to Detail, Workflow Diagrams, Lucidchart, Visio, Problem Solving, Technical Writing, Process Controls, Desktop Equipment, Field Technicians, Dashboards, Validation

Industry

IT Services and IT Consulting

Description

Documentation Specialist to document and streamline the process used for desktop technicians. You will lead the design of the media process mentioned below. You will work on migrating to new media management systems and potentially building Excel tools for portions of it. The company uses ServiceNow for most of its desktop work and the resource will need to be familiar with end-user equipment (PCs, printers, peripherals, etc.). Temporary role - 6 months+ - can be remote Key Traits: Bright, strong problem solver, with a solid understanding of operations processes and controls Responsibilities: Assist in writing Desktop Media process documentation and migrating it to the media management tool. Help create and track controls using dashboards Develop documentation for field technicians on validating desktop drives Create Workflow diagrams likely in Lucidchart or Visio Note: This does not require a formal technical writer but the ideal candidate is an excellent writer. Able to convey technical concepts in simple, clear instructions with detailed images such as charts or diagrams. He/she will be intimately familiar with the product features and functionalities. Requirements: Three years of recent experience is preferred Excellent communication skills and strong attention to detail

Responsibilities

The specialist will document and streamline processes for desktop technicians and assist in migrating to new media management systems. Responsibilities include creating documentation, tracking controls, and developing workflow diagrams.