WHO IS GRAND & TOY

For over 140 years, Grand & Toy has been a trailblazer in helping Canadian businesses adapt, grow, and thrive. We’re a passionate, diverse team dedicated to driving positive change for our customers, partners, and each other. As the business world evolves, so do we, embracing innovation, setting new standards, and creating opportunities for our associates to learn, grow, and make a real impact. Join Grand & Toy and be part of a legacy that’s shaping the future of work in Canada!
As an IT Operations, End User Senior Specialist you will be the go-to tech expert for Grand & Toy associates, ensuring our teams stay productive, connected, and empowered by providing front line support, managing devices, and driving technology initiatives across the organization.

• Frontline Tech Support: Tackle help desk tickets and deliver fast, friendly support for laptops, desktops, mobile devices, printers, and more.
• Device Setup & Imaging: Configure and deploy new or refreshed computers and mobile phones, always meeting rigorous corporate standards and security policies.
• Hardware & Software Rollouts: Play a key role in introducing new equipment, rolling out Windows upgrades, and unleashing new features in Office 365 across the organization.
• User Access & Systems Management: Assist with onboarding, permissions, device setup, and troubleshooting access issues to ensure smooth transitions for all team members.
• Collaborative Projects: Work side-by-side with IT Analysts and Engineers on high-impact initiatives like national data centre upgrades, networking enhancements, and enterprise system launches.
• Documentation & Continuous Improvement: Maintain up-to-date support documentation and help us find smarter, faster ways to serve our people.